Celia Robillard Email & Phone Number

Canada

Montréal, Québec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

Canada

Creation, adaptation and management of the Customer Content for websites and multimedia applications for each airline using the internal CMS or working XML files manually. Interaction with programmers and technicians in quality control at various stages of the applications development.

Working closely with the sales team in providing newly acquired merchants with support and guidance in integration PayPal’s latest payment solutions directly on their websites. Provide front line email and telephone support for new and existing customers and/or their development partners.

Respond to Advanced Customer enquiries verbally, in writing, and on-line from PayPal French Speakers Customers within the range of $3.500-$30,00 Total Payment Volume. Ability to help customer understand, and, navigate the PayPal site & product. Good conflict resolution skills, capable of controlling the call and empathizing with the Customer.

Ensure French & English speakers customer satisfaction excellence by phone, mail, letters by identifying customer needs & resolve customer complaints and inquiries on Symantec Consumers products after unsuccessful 1st level attempt. Provide training to the new hire on Refunds procedures and Remote Assistance. Ability to mentor 1st line agents to increase their CSAT and product knowledge.

Blanchardstown

Handle incoming email enquiries and determine customer needs. Ability to develop effective subscription and technical solutions to difficult problems or situationsKey Achievements:Exceed average emails answered on a daily basis by maintaining an excellent customer satisfaction.

Receive and respond to technical inquiries from French speaking Symantec customers (Europe and French Canada) via phone, email and chat. Ability to troubleshoot the issue thanks to the Symantec products knowledge acquired. Improve customer satisfaction by sharing own knowledge to team members.Key Achievements:Managed efficiently technical chat support by demonstrates strong organization and problem solving skills.

Provide technical support on Xerox Printers (Software, Hardware). Identifying issue by ensuring a good troubleshooting and determine if problem can be fixed online on request an engineer on site by using available resources, including internal tools and all available resources.

Game Design

Diploma, Web Development

Education record

Bts, Graphic Design

Bac, Applied Arts

Activities and Societies: Drawing, Painting, Case Studies, Graphic Design, Art History