Director Of It
Current
Nov 2024 - Present
AeroLeads people directory · profile
Cemal Gulluoglu Email & Phone Number
Director of IT at İş Erişim | Bridging Technology & Business for 18+ Years
at
Erişim Müşteri Hizmetleri A.Ş.
1 work email found
@iserisim.com.tr
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of IT at İş Erişim | Bridging Technology & Business for 18+ Years
Location
Istanbul, Türkiye, Turkey
Company size
Who is Cemal Gulluoglu? Overview
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Quick answer
Cemal Gulluoglu is listed as Director of IT at İş Erişim | Bridging Technology & Business for 18+ Years at Erişim Müşteri Hizmetleri A.Ş., a company with 292 employees, based in Istanbul, Türkiye, Turkey. AeroLeads shows a work email signal at iserisim.com.tr and a matched LinkedIn profile for Cemal Gulluoglu.
Cemal Gulluoglu previously worked as Director of IT at Erişim Müşteri Hizmetleri A.Ş. and Chief Digital & Compliance Officer at Procat A.S.. Cemal Gulluoglu holds Executive Mba, Social Sciences, 4.0/4.0 from Boğaziçi University.
Company email context
Email format at Erişim Müşteri Hizmetleri A.Ş.
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{first}.{last}@iserisim.com.tr
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Profile bio
About Cemal Gulluoglu
Accomplished IT leader with 18+ years of experience in software development, digital transformation, consulting, and IT governance within the telco and contact center sectors, working with clients across diverse industries including finance, healthcare, energy, travel, and more.Proven track record in senior individual contributor and leadership roles at major Turkish telecom subsidiaries (Turkcell, Türk Telekom) and Nuance Communications (a Microsoft company). Led pioneering projects, including Türkiye's first contact center NLU implementation and the world's largest voice biometrics project in 2014, delivering exceptional customer experiences and multi-million dollar savings.Extensive international experience collaborating with cross-functional teams and clients in over 20 countries.Adept at leading company-wide digital transformation initiatives and providing strategic guidance to clients, enabling them to overcome challenges, optimize operations, and achieve business growth through leveraging digital assets and technologies; while maintaining regulatory compliance and upholding international standards.Passionate about continuous learning and improvement, leveraging technology to enhance customer experiences and drive innovation. Proven ability to bridge the gap between technical and business teams, fostering effective communication and collaboration.Currently focused on capitalizing on the power of generative AI and LLMs to enrich customer experiences, streamline operations, and maximize productivity.Lecturing digital transformation and IT-business alignment to engineering students at Isik University.Actively contributing to the development of future professionals through mentorship at Bogazici University's Next-Gen Mentorship Program.
Listed skills include Ivr, Integration, Product Management, Software Development, and 46 others.
Current workplace
Cemal Gulluoglu's current company
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Erişim Müşteri Hizmetleri A.Ş.
13 roles
Cemal Gulluoglu work experience
A career timeline built from the work history available for this profile.
Chief Digital & Compliance Officer
- Led cross-functional teams including Sales Engineering, Solution Architecture, CRM, Governance, and Compliance to drive business growth.- Provided strategic digital consulting services to domestic and international clients, offering a range of digital solutions including CCaaS, speech/text analytics, CRM, ticketing, web/mobile apps, and KYC.- Spearheaded.
Jan 2022 - Jul 2024
Ceo Advisor & Coordinator
Provided strategic advisory to the CEO and C Suite, coordinating with technical, business, and support departments to improve customer satisfaction, quality of services, productivity, competitiveness, and profitability. Activities included KPIs, turnover strategies, lost opportunity analysis, faster time to market, fostering a collaborative culture, and.
Apr 2021 - Dec 2021
Director Technology Solutions
Led the Technology Solutions department, consisting of 5 teams with 64 employees, responsible for software development, product management, enterprise architecture, IT governance, strategic planning, and business alignment. Teams:- Customer and Enterprise Solutions (23 employees): Analysis, development, QA, and product management of core software solutions.
Dec 2019 - Nov 2020
Senior Manager, Software Engineering & It Governance
Headed the Software Engineering & IT Governance team with 11 functions and 23 employees. Responsible for IT governance, project management, product management, UI design, frontend dev., QA, DB administration, information security, business continuity, business intelligence, and internal enterprise applications (SAP, SharePoint, MS Dynamics).- Determined IT.
Oct 2017 - Nov 2019
Principal Consultant & Data Scientist
- Provided consultancy and support to sales teams and potential clients, offering guidance on products and services.- Delivered professional services and projects to international clients with $500k+ budgets and staff from 20+ countries.- Worked as a Data Scientist, building and optimizing statistical models for NLU/NLP and voice biometrics projects.
Mar 2015 - Sep 2017
Senior Product Manager
- Product management, business analysis, project mgmt. and R&D activities of self-service contact center applications, speech technologies (NLU, NLP, speech-to-text, voice biometrics, TTS, etc.), and IVR solutions.- First NLU implementation in Turkey: +%4 automation increase, $1.18m annual saving.- World’s largest voice biometrics project (at the time).
Apr 2010 - Mar 2015
Senior Software Specialist
- Designed and developed backend services, inbound, and outbound IVR applications with Java (J2EE) and VoiceXML.- Led the complete redesign and development of core IVR architecture, resulting in a %4 decrease in agent transfers.- Conducted implementation and R&D activities for emerging technologies and integrations.- Provided continuous coaching, and.
May 2007 - Mar 2010
Software Specialist
Turkish Army Data Processing Center
Development of web applications and web sites with ASP.
Dec 2006 - May 2007
Software Specialist
- Designing and development of speech applications with Java and Pactolus RapidFlex- Development of VoIP services (Calling card, broadband telephony, voicemail, etc)- Development of web portals, CRM applications and alert services with Java, Php, Coldfusion and Jsp- Reverse engineering of Java codes- On-site support and training for international customers
Sep 2005 - Nov 2006
Software Developer (Part-Time)
Datavizyon Information Technologies Corporation
- Development of several desktop applications with Java- Development of several mobile applications with J2ME- Development of the company web site and the management panel with Php
May 2004 - Aug 2005
It Technician (Part-Time)
Digital Telephone (Main Distributor Of Telsim)
- Security and responsibility of a computer network consists of 30 computers- Technical support for company employees
Feb 2003 - Nov 2003
Jul 2001 - Aug 2001
Team & coworkers
Colleagues at Erişim Müşteri Hizmetleri A.Ş.
Other employees you can reach at iserisim.com.tr. View company contacts for 292 employees →
Çİ
Çiğdem İkinci
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Eskişehir, Türkiye, Turkey
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KÇ
Kubilay Çetiner
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Çankaya, Ankara, Türkiye, Turkey
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SG
Sevde Güçlü
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
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AZ
Aslınur Zengin
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Üsküdar, Istanbul, Türkiye, Turkey
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EK
Ece Köse
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Eskişehir, Türkiye, Turkey
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YO
Yasin Ozbey
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Ankara, Ankara, Türkiye, Turkey
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CA
Ceren Ablak
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Ankara, Türkiye, Turkey
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KA
Kübra Armatlı
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
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MS
Müge Sert
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
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LK
Leyla Karadağ
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
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Çiğdem İkinci
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Eskişehir, Türkiye, Turkey
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KÇ
Kubilay Çetiner
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Çankaya, Ankara, Türkiye, Turkey
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SG
Sevde Güçlü
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
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AZ
Aslınur Zengin
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Üsküdar, Istanbul, Türkiye, Turkey
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EK
Ece Köse
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Eskişehir, Türkiye, Turkey
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YO
Yasin Ozbey
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Ankara, Ankara, Türkiye, Turkey
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CA
Ceren Ablak
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Ankara, Türkiye, Turkey
View →
KA
Kübra Armatlı
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
View →
MS
Müge Sert
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
View →
LK
Leyla Karadağ
Colleague at Erişim Müşteri Hizmetleri A.Ş.
Eskişehir, Türkiye, Turkey
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2 education records
Cemal Gulluoglu education
Executive Mba, Social Sciences, 4.0/4.0
Bachelor Of Science - Bs, Computer Engineering
FAQ
Frequently asked questions about Cemal Gulluoglu
Quick answers generated from the profile data available on this page.
What company does Cemal Gulluoglu work for?
Cemal Gulluoglu works for Erişim Müşteri Hizmetleri A.Ş..
What is Cemal Gulluoglu's role at Erişim Müşteri Hizmetleri A.Ş.?
Cemal Gulluoglu is listed as Director of IT at İş Erişim | Bridging Technology & Business for 18+ Years at Erişim Müşteri Hizmetleri A.Ş..
What is Cemal Gulluoglu's email address?
AeroLeads has found 1 work email signal at @iserisim.com.tr for Cemal Gulluoglu at Erişim Müşteri Hizmetleri A.Ş..
Where is Cemal Gulluoglu based?
Cemal Gulluoglu is based in Istanbul, Türkiye, Turkey while working with Erişim Müşteri Hizmetleri A.Ş..
What companies has Cemal Gulluoglu worked for?
Cemal Gulluoglu has worked for Erişim Müşteri Hizmetleri A.Ş., Procat A.S., Innova, Assistt, and Nuance Communications.
Who are Cemal Gulluoglu's colleagues at Erişim Müşteri Hizmetleri A.Ş.?
Cemal Gulluoglu's colleagues at Erişim Müşteri Hizmetleri A.Ş. include Çiğdem İkinci, Kubilay Çetiner, Sevde Güçlü, Aslınur Zengin, and Ece Köse.
How can I contact Cemal Gulluoglu?
You can use AeroLeads to view verified contact signals for Cemal Gulluoglu at Erişim Müşteri Hizmetleri A.Ş., including work email, phone, and LinkedIn data when available.
What schools did Cemal Gulluoglu attend?
Cemal Gulluoglu holds Executive Mba, Social Sciences, 4.0/4.0 from Boğaziçi University.
What skills is Cemal Gulluoglu known for?
Cemal Gulluoglu is listed with skills including Ivr, Integration, Product Management, Software Development, Mobile Devices, Speech Recognition, Voip, and Sip.
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