Accomplished IT leader with 18+ years of experience in software development, digital transformation, consulting, and IT governance within the telco and contact center sectors, working with clients across diverse industries including finance, healthcare, energy, travel, and more.Proven track record in senior individual contributor and leadership roles at major Turkish telecom subsidiaries (Turkcell, Türk Telekom) and Nuance Communications (a Microsoft company). Led pioneering projects, including Türkiye's first contact center NLU implementation and the world's largest voice biometrics project in 2014, delivering exceptional customer experiences and multi-million dollar savings.Extensive international experience collaborating with cross-functional teams and clients in over 20 countries.Adept at leading company-wide digital transformation initiatives and providing strategic guidance to clients, enabling them to overcome challenges, optimize operations, and achieve business growth through leveraging digital assets and technologies; while maintaining regulatory compliance and upholding international standards.Passionate about continuous learning and improvement, leveraging technology to enhance customer experiences and drive innovation. Proven ability to bridge the gap between technical and business teams, fostering effective communication and collaboration.Currently focused on capitalizing on the power of generative AI and LLMs to enrich customer experiences, streamline operations, and maximize productivity.Lecturing digital transformation and IT-business alignment to engineering students at Isik University.Actively contributing to the development of future professionals through mentorship at Bogazici University's Next-Gen Mentorship Program.