Cemal Gulluoglu Email & Phone Number

İstanbul, Türkiye

Istanbul, Turkey

- Led cross-functional teams including Sales Engineering, Solution Architecture, CRM, Governance, and Compliance to drive business growth.- Provided strategic digital consulting services to domestic and international clients, offering a range of digital solutions including CCaaS, speech/text analytics, CRM, ticketing, web/mobile apps, and KYC.- Spearheaded internal digital transformation initiatives, including digitizing HR processes like recruitment, candidate management, exit interviews, and employee request handling to enhance operational efficiency.- Delivered comprehensive, turn-key projects and SaaS services to clients across various industries and sizes, driving business value and customer satisfaction.- Led sales and solution engineering efforts throughout the sales cycle, collaborating with sales teams, driving revenue growth and customer acquisition.- Built strategic partnerships to expand the company's digital transformation portfolio and capabilities.- Led initiatives to leverage generative AI and LLMs to improve improve customer experience, efficiency and productivity.- Managed compliance and IT governance for various standards and regulations, including ISO 27001, ISO 22301, ISO 9001, PCI DSS, ITIL, GDPR, and KVKK.

Istanbul, Turkey

Provided strategic advisory to the CEO and C Suite, coordinating with technical, business, and support departments to improve customer satisfaction, quality of services, productivity, competitiveness, and profitability. Activities included KPIs, turnover strategies, lost opportunity analysis, faster time to market, fostering a collaborative culture, and organizational changes.

Istanbul, Turkey

Led the Technology Solutions department, consisting of 5 teams with 64 employees, responsible for software development, product management, enterprise architecture, IT governance, strategic planning, and business alignment. Teams:- Customer and Enterprise Solutions (23 employees): Analysis, development, QA, and product management of core software solutions (Omnichannel, CRM, etc.) and internal enterprise applications (SAP, Intranet). Tech stack: .Net Core, C#, Java, jQuery, HTML5, CSS3, Web Socket.- Healthcare Technology Solutions (25 employees): Analysis, development, QA, and IT infra and operation management of the Ministry of Health Medical Appointment System using iOS, Android, Java, Xcode, Objective-C, Swift, Elasticsearch, JavaScript running on Red Hat, JBoss, Oracle, and PostgreSQL with an Agile methodology (Scrum).- IT Governance & Business Intelligence (12 employees): Service, portfolio, project, process management, information security (ISO 27001), business continuity (ISO 22301), and business intelligence (Oracle and Tableau) functions.- Enterprise Architecture (3 Architects) and R&D Management (1 R&D Center Administrator) functions. - Led a temporary team migrating ~10k employees to the home office model, building 5 VPN sites during the pandemic.

Istanbul, Turkey

Headed the Software Engineering & IT Governance team with 11 functions and 23 employees. Responsible for IT governance, project management, product management, UI design, frontend dev., QA, DB administration, information security, business continuity, business intelligence, and internal enterprise applications (SAP, SharePoint, MS Dynamics).- Determined IT strategies, roadmap, new technologies, investments, pre-sales support, IT pricing, vendor relationship management, process improvement, and governance (ISO 27001, PCI DSS, ITIL, GDPR/KVKK) of the IT department.- Modernized/re-architected legacy products and performed open-source migrations (PostgreSQL, WebRTC, etc.)- Deputy Head of Customer Solutions and System Management (Feb to Aug 2019), leading a team of 20 employees responsible for the development, product management, and infrastructures of customer software solutions.- Deputy Head of IT Operations Support Management (Feb to Sep 2018), leading a team of 45 employees from 21 cities responsible for L0, L1, and L2 support, incident management, monitoring, end-user hardware, and VDI management.

Istanbul, Turkey

- Provided consultancy and support to sales teams and potential clients, offering guidance on products and services.- Delivered professional services and projects to international clients with $500k+ budgets and staff from 20+ countries.- Worked as a Data Scientist, building and optimizing statistical models for NLU/NLP and voice biometrics projects, including data collection, data preparation, model training, performance evaluation, deployment, and tuning. - Provided technical leadership to local and remote software engineering teams.- Managed the articulation of SOW and contracts, cost estimation, and planning for PS projects and deliverables.

Istanbul, Turkey

- Product management, business analysis, project mgmt. and R&D activities of self-service contact center applications, speech technologies (NLU, NLP, speech-to-text, voice biometrics, TTS, etc.), and IVR solutions.- First NLU implementation in Turkey: +%4 automation increase, $1.18m annual saving.- World’s largest voice biometrics project (at the time) with 10+ million voiceprints: $300k annual saving.- Turkey’s first speech-enabled mobile assistant application (Turkcell Mobile Assistant) with NLU/NLP and TTS.- $9 million annual revenue by proactively generating lead data for debt collection with data mining.- Cost, ROI, feasibility, and budget studies of large-scale IT projects, reporting to top mgmt.- Business development and pre-sales support to business units to increase operational efficiency and revenue.- Collaboration with universities and NGOs.

Istanbul, Turkey

- Designed and developed backend services, inbound, and outbound IVR applications with Java (J2EE) and VoiceXML.- Led the complete redesign and development of core IVR architecture, resulting in a %4 decrease in agent transfers.- Conducted implementation and R&D activities for emerging technologies and integrations.- Provided continuous coaching, and training to software development, L2 support, and system administrator teams.

Kahraman Maras, Türkiye

Development of web applications and web sites with ASP.

Istanbul, Turkey

- Designing and development of speech applications with Java and Pactolus RapidFlex- Development of VoIP services (Calling card, broadband telephony, voicemail, etc)- Development of web portals, CRM applications and alert services with Java, Php, Coldfusion and Jsp- Reverse engineering of Java codes- On-site support and training for international customers

Istanbul, Turkey

- Development of several desktop applications with Java- Development of several mobile applications with J2ME- Development of the company web site and the management panel with Php

Istanbul, Turkey

- Security and responsibility of a computer network consists of 30 computers- Technical support for company employees

Istanbul, Turkey

Database management with Microsoft Access & Microsoft SQL Server 2000

Executive Mba, Social Sciences, 4.0/4.0

Bachelor Of Science - Bs, Computer Engineering

Activities and Societies: Swimming team, Radio Club