Determine reporting opportunities to streamline manual processes and develop or implement automated procedures.Insure high integrity reporting by conducting system, database, and reporting audits, ensuring high integrity reporting, accuracy and efficiency.

Sustain existing reporting database tools and processing report requests for the major departments in thecompany (HR, Recruitment, Finance, Operations...)Provide needed reports with the required elements for my team but also for other departments (HR,Recruitment, Finance, Operations...)Insure high integrity reporting by conducting system, database, and reporting audits, ensuring high integrityreporting, accuracy and efficiencyEnhance reports and dashboards to meet business demandsAssemble Weekly, Monthly, and Quarterly Business Review presentationsDetermine reporting opportunities to streamline manual processes and develop or implement automatedproceduresEnsure the timely and accurate generation of all internal and external reporting including consistency andstandardization amongst the various types of reports and databasesSend weekly and monthly intraday reports, headcount and Peak SeatGather and maintain data from internal and external sourcesCreate and maintain technical documentation for various systems, services and business processes includingdatabases and reporting procedures

In charge of all reporting necessities for the whole campaign.Aiding in all Operational Implementations (applying changes and creating new IVR structures).In-house Project Support Technician for any campaign needs. Responsible for maintenance and best practice sharing in all structural needs.

Team manager for a multicultural pharmaceutical campaign with 80 people for 9 countries.Recruitment and selection of candidates to incorporate the project.Managing and lead a team ensuring the main operational and financial objectives are achieved and exceeded.Also ensuring accurate and on time communication of any client/campaign issues.I have served as the channel for successful customer loyalty, business development initiatives, solid technical background, complemented by a high quality general management and supervision qualifications and a proven track record in delivering value to other client organizations.Always provided outstanding leadership performance in both start-up and turnaround efforts, drove forward positive organizational changes, integrated and managed two different technical support centers.Other background highlights that may be of interest that I can include:• Proven multi-tasking capabilities combined with a strong ability to plan, prioritize and manage complex projects under pressure.• Strong leadership talent, natural ability to establish consensus, good spirit and a team player attitude.• Good instincts to quickly effect changes and improvement.• Keen to exceed all metrics and goals.Strong communication skills and dynamic presentation / public speaking style and the ability to build relationships within and outside the organization.

Supervision and Specialist support for the Lexmark Technical Portuguese Laser and Inkjet Markets call center.

Lexmark Portuguese technical support - Laser and Inkjet markets.

Call center operator providing technical and billing support