• Led the development of a website for a city agency that serves around 200k users. Improved UX, design, and tailored results.• Gathered business and customer requirements and translated them into tasks for the development team.• Created the architecture and user journey of a website as a user-friendly navigator to increase completion rate of paths. Designed the layouts and functionalities for each page of the entire site.• Audited a website and LinkedIn account to assess reach and engagement levels. Implemented a social media strategy, consisting of content and governance policies, to improve brand recognition.

Kogod in Practice Office, administers pro-bono management consulting projects• Managed 7 consulting projects, client engagement, strategies, and recommendations. Achieving 120% completion and 4.8/5.0 in performance• Designed and maintained simultaneously the schedule for 16 consultants across 4 different projects to successfully deliver the 3 original deliverables within the 3 months timeframe.• Developed and assigned research points for consultants to stay within the scope of the SOW • Provided constant feedback and coaching to ensure high-quality deliverables and professional development.

Consulting firm specialized in Risk & Advisory to the federal government, 100+ employees• Extended the use of MS cloud applications in the organization using the contract proposal process• Supported a client's budget process improvement by conducting as-is process analysis and primary research

Financial intermediary between banks and investors, $1B under management, 50+ employees• Prepared 13 annual reviews to determine the risk rating of institutional borrowers under the firm’s portfolio. • Underwrote loans for community banks and contributed to the presentation of lending decisions to an Investment Committee composed of the firm’s c-level and outside industry experts.• Worked on a comprehensive due diligence process and risk rating analysis under a CAMEL methodology (Capital, Assets, Management, Earnings, Liquidity)• Monitored and analyzed borrower compliance on quarterly covenants agreed upon in the loan terms.

Commercial and consumer banking business, 1500 employees• Recommended the adoption of an intelligent call center (CCaaS) to improve customer experience and move from legacy call center and IVR systems.• Led research on the banking industry and digital transformation case studies in Central America. • Analyzed traffic and inefficiencies by working on datasets of customer service channels: website, mobile app, and WhatsApp.

Private, small-sized tourism agency specializing in the short-term rental (30-50 employees)• Added dozens of new clients and properties to a new division of online management, built client relationships, and developed pricing and market entry strategies; increased sales by 12%• Introduced new partnership alliances with 2 foreign tourism start-ups; earning a market share in 2 new markets.• Led Housing Division performance in both occupancy rate (86%) and customer satisfaction (4.96/5.00)• Partnered with Marketing team to develop new strategy to re-brand and re-design leading product (Havana on Foot) through a competitive analysis; boosted product sales by 34% in online channel (Airbnb)

Public company; 100-500 employees; policymaking & regulatory agency- Planned and collaborated with AZCUBA (sugar and derivatives company) representatives a $20MM+ annual budget. Monitored the execution of the budget and working capital performance on a weekly basis.- Implemented a currency unification system at AZCUBA, working on a cross-functional and multi-industry team of 8, improved company financial efficiency and transparency- Evaluated financial profitability of dozens of projects to secure capital investments from national and global companies. Reviewed projects for compliance with accounting policies and reporting methodology. Evaluated investment criteria.- Recommended investment decisions of +$15MM to an investment committee led by the Ministry of Economy Vice President.