Jonathan Watson Email & Phone Number

Arlington, Virginia, United States

Roanoke, Virginia Area

• Served as the first and primary point of contact for clients—demonstrating an ability toestablish and maintain trusted relationships throughout the service lifecycle• Communicated with clients to assess needs and ensure satisfaction, offeringrecommendations and facilitating one-on-one technical training to ensure they wereconfident in using available tools and software—demonstrating exceptional levels ofprofessionalism and client management expertise• Developed response strategies for technical challenges, managing multiple opentickets and juggling varied timelines while ensuring the prompt resolution, mitigation,and escalation of issues• Gathered and prioritized client functional and technical requirements before craftingHTML print templates to support them• Introduced process improvements, automated tasks, and defined troubleshootingframeworks that resulted in a more streamlined and efficient work environment• Leveraged the use of PowerSchool’s proprietary tools to configure solutions thatmet client needs, training end-users on the software’s functionality and offeringrecommendations into additional features to support project delivery and success thatincreased sales and retention rates• Configured delivery setup mapping and custom import schemas for databases

Blacksburg, Virginia

• Maintain day-to-day operations including food and drink preparation, setup and breakdown, and customer service • Train new employees• Shift manager

Tysons Corner

• Served as the Technical Support Team lead, leveraging business intelligence and dataanalytics to drive decision making and facilitate strategic planning• Worked collaboratively with the development team to ensure business requirementswere properly collected, analyzed, and prioritized—leveraging technical know-how totranslate those requirements into actionable strategies and solutions• Established guidelines for service offerings, implementing improvements designed toensure efficiency and consistency in delivery, change management, and reporting• Assisted customers using the EDGAR online filing system, offering recommendationsinto best practices for maintaining SEC compliance while managing data sets• Drafted monthly reports for managers and client-site directors outlining performancedata against target metrics using Excel and PowerBI• Worked with business units to engage data-driven performance metrics, contributingto business strategy and development activities and preparing contract proposals fornew revenue streams

Blacksburg, Virginia

• Maintain day-to-day operations including food and drink preparation, setup and breakdown, and customer service• Train new employees

Herndon, Va

• Wrote and executed test cases for Clearinghouse’s Research Services application,performing regular regression and user acceptance testing to ensure accuracy,improve consistency in end-user functionality, and eliminate defects• Collaborated with a team of interns to conceptualize, design, and launch a toolbox for anew Reverse Transfer service

Christiansburg, Virginia

• Responsible for providing customers with a positive shopping experience, advising on purchases and assisting with the operations of the sales floor• Worked with the In-Stocks team to ensure sufficient amounts of inventory

Blacksburg, Virginia

• Prepared food items consistently and within compliance of recipes, portioning, cooking, and waste control guidelines• Instructed new staff on proper food preparation, food storage, use of equipment, sanitation and safety issues