Information Technology as Technical Support Analyst, IT Specialist, Network Administrator, Service Delivery Leader or relatives. Satisfactory, professional experience in Computer Network, installation, maintenance and monitoring servers functioning on large infrastructure, deep analysis and major issues troubleshooting. Consistent experience about organizational standards, creation and use of instructions for operational technics and operational procedures documentation. Superb communication including Oral and written language abilities. Drive discussions and planning with senior customer leadership regarding transition, incidents, requests, trade-offs, risk management, disaster recovery plan. Technical acumen and customer-facing skills to represent effectively within a customer’s environment. Experience providing advocacy and strategic technical direction to help plan and build solutions using standard methodologies. Project, design and implementation for worldwide distributed customer, including Europe, North America and South America. Professional travels experience to USA by IBM to attend business demand, like infrastructure transition, transformation and migration for large enterprise environment, experience with cross-cultural team interaction and off shore service providing. Experience in Disaster Recovery Design and Disaster Recovery plan implementation. Senior experience in large environment high availability for critical customer business demand. Strong familiarity with the most common IT practices as ITIL, Design Think, Agile, Cobit and PMI.