Cesar Restrepo Email & Phone Number

Kennesaw, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

Spearhead the sales cycle of high-profile key accounts from initial engagement to post-sales satisfaction and client retention. Further, I proactively coach internal team members on CX strategies and effective client interaction to ensure a superb client experience. Over a long period, I prepare dynamic in-person and virtual presentations and demonstrations for key decision-makers.The values I have driven as an Account Executive:• Transferred unsatisfied key accounts into repeat buyers and reference accounts.• Displayed negotiation strength and negotiated a 3-year master service agreement with major account as the preferred video wall solution provider across the nation.• Achieved 75+% rise in repeat client base by bringing unique solutions compatible with clients’ needs, while coordinating with the product development team.

Fairburn, Ga

Led hiring, training and coaching efforts for Account Managers and Customer Service Representatives, overseeing an account base surpassing $20M in revenue. Coordinated business meetings and collaborated with senior leadership to proactively identify deficiencies, solve issues and implement necessary strategies. Developed new revenue streams and enhanced competitiveness through cross-selling additional company services and outsource solutions. Led strategic relationship management for all team accounts and assigned key accounts.KEY ACCOMPLISHMENTS:Implemented strategies to increase client retention and satisfaction inside business lines with profit margins of up to 30%. Established and integrated strategies for aging accounts, leading to a 75% decrease in past due accounts.Reviewed contracts and partnered with internal sales managers and external client executives in renewal negotiations, maintaining profit margins between 15-30%.

Fairburn, Ga

Developed and maintained strategic relationships with key stakeholders while consulting to deliver targeted solutions. Produced annual forecasts and account status reports for all managed accounts. Partnered with operations leadership to set goals and staffing needs in order to execute on pre-established commitments. Collaborated with various divisions to resolve complex issues and ensure retention of at risk accounts.

Greater Atlanta Area

Managed daily activities for several international airline accounts with total revenue of over $3M per year; including Air Canada, Avianca, TACA and Aero Lineas Argentinas. Evaluated, prioritized, processed and monitored customer forecasting to optimize stock demand. Collaborated daily with airline procurement (in both English/Spanish) to plan monthly and quarterly supply and logistics, enabling enhanced sales and account growth. Maintained accounts receivable for clients, including billing, payment collection and reporting. KEY ACCOMPLISHMENTS:Oversaw new product development projects including chinaware, cutlery, meal and drink concepts for aircraft cabins, from conception to final delivery. Collaborated with airline purchasers to identify existing and future product requirements and formulate appropriate solutions, improving usage and revenue.Coordinated international goods delivery via ocean and air cargo through close communication with logistics team.

Greater Atlanta Area

Produced estimates and invoices in a timely fashion to increase closure rates and gain repeat business. Enhanced customer satisfaction reviews and client retention by working proactively with Operations and Technical support staff to resolve complex order, shipping and RMA issues. Conducted comprehensive market research, identified and secured future business opportunities and established relationships with key decision makers. Developed and implemented targeted email campaigns to increase revenues from existing clients. Utilized Salesforce, QuickBooks and MS Office software to manage and grow client base of over 1000 accounts. KEY ACCOMPLISHMENTS:Surpassed quarterly sales quota by 50% through successful generation and qualification of leads originating from inbound and outbound email and calls. Penetrated the South America market through leveraging of sales experience and bi-lingual language abilities (Spanish/English), leading to increased revenue from international accounts. Assisted senior level account managers with enterprise level opportunities worth over $100K.

Buford, Ga

Ensured issues were resolved within specific timeframes and managed escalation processes to deliver exceptional customer experiences, repeat business and enhanced loyalty. Directed customer serviced functions to support Spanish speaking customers and performed translations for promotional rules of engagement. Managed customer price audits and check re-issues for promotional claims. Collaborated with team members to identify issues, resolve problems and achieve organizational goals. KEY ACCOMPLISHMENTS:Lead Customer Service Representative for Hewlett Packard’s (HP) Trade-In/Recycle promotion; HP is Market Velocity’s highest profile and largest revenue producing client.

Buford, Ga

Ensured delivery of superior customer service to all potential home entertainment buyers, including resolving complex issues, maintaining customer satisfaction and enabling business profitability. Provided project management and follow-up. Led the organization and implementation of various Home Automation sales events for premium customers. Trained and developed employees in all aspects of Home Automation, Home Theatre and overall company policy. KEY ACCOMPLISHMENTS:Drove sales results for Control 4 Home Automation products and managed closing of all home entertainment sales over $12K.Achieved over $100K in Home Automation related revenue for the store, placing the store into the top four revenue generating positions for Home Automation sales within the district.