Cesar Sanchez Email & Phone Number

Katy, Texas, United States

Houston, Texas, United States

To improve and develop training material to support current and new product launch

Katy, Texas

Miami/Fort Lauderdale Area

Bobcat and Doosan Portable Power products. • Developed and implemented service training in the region to ensure superior dealer service and customer satisfaction. • Increased service training by more than 100% to over 1,000 man hours per year. • Reduced service training costs by 50%, compared to previous years. • Conducted dealer aftersales reviews and developed action plans by comparing dealer current state vs. optimum dealer standards, and examined future needs based on projected business growth. • Resolved product quality/performance issues in the field and escalated them as required. • Achieved 100 % factory modification programs in my territory.• Completed Bobcat boot camp sales training in Fargo North Dakota.• Completed sales training at Doosan portable power university in Statesville, NC.• Completed portable power service training on generators, compressors and light towers.• Supported portable power dealers on technical issues on sales, parts and troubleshooting.• Regularly visited customers in the region to resolve difficult technical issues and to assist on sales of new equipment.

Miami/Fort Lauderdale Area

Responsible for Customer training (product,parts and service). New dealer development and service support in Latin America.• Organized the first regional service training for Latin America dealers in 25 years. • Rolled out the service training website and registered all dealers for online service training and certification. • Modified parts pricing matrix for the region to align with new company policy. • Assisted dealers in the resolution of technical issues through regular field and phone visits.

Miami/Fort Lauderdale Area

• Supported dealer service technicians via regular field and phone calls. • Identified and addressed product concerns by gathering information from field service reports, dealer reports and personal observations. Reported issues to product manager. • Conducted technical service training schools, for dealers and customers, for both construction and farm equipment. • Managed dealers to comply and perform to ensure 100 % compliance with factory modification programs. • Helped design a dealer service evaluation and development guide. • Received a special bonus for my contribution to the increase of farm tractors sales to the sugar mills in Guatemala. • Completed Construction Equipment sales boot camps in Tomahawk, WI.

Miami/Fort Lauderdale Area

• Set up a strategic used-equipment operation in Miami. Designed service shop layout, hired foreman and technicians and specified service shop tools and equipment necessary for optimum operations. • Managed sales of used Caterpillar equipment and parts. • Managed New Holland farm equipment parts orders from USA, U.K and Brazil, including shipping logistics. • Reviewed of letters of credit. • Prepared and presented Exim Bank projects bids and managed sales during all phases, from order processing, follow up, shipping and processing letters of credit to collect payment.

Miami/Fort Lauderdale Area

• Developed sales of new equipment sought in the U.S by Venezuelan customers. • Closed sales, configured units, placed orders and managed invoicing and shipping logistics. • Incorporated Caterpillar’s export parts policy. • Analyzed, designed and negotiated a blanket order proposal that was presented to the Venezuelan state oil company purchasing office in the United States. An agreement was finalized and the first order for US$4.0 Million was shipped. • Increased sales revenue by US$ 6.0 million after first year.

Valencia, Venezuela

Started as Service Engineer in 1981, promoted to Service Manager in 1984. • Implemented industrial safety, maintenance, and motivational programs. • Increased and maintained productivity. Achieved over 100 % of service revenue targets.• Achieved and maintained zero pending factory modification programs. • Managed cost center P&L.

Bachelors, Mechanical Engineering

Bachelor Of Science (Bsc), Mechanical Engineering

Activities and Societies: Elected Treasurer of the Latin American Society.: Petition of funds from Students Union Council for different.