With over two years of experience as a network support engineer at Cisco Meraki, I provide front-line support for the Cisco+ Secure Connect product—a solution that enables secure and seamless remote work for enterprise customers. I leverage my skills in cloud administration, asset security, and network administration to troubleshoot and resolve complex issues with client-based and clientless access, native SD-WAN connectivity, and cloud-based security capabilities with ZTNA.My passion for cybersecurity and information assurance stems from my previous roles as a customer support engineer at Cisco and a help desk specialist at Redis, where I gained valuable experience in supporting and securing DNS, LAN/WAN, Active Directory, IPsec tunnels, and multiple OS platforms. I hold a master's degree in cybersecurity and information assurance, as well as several industry certifications, including CCNA. My goal is to protect people and make modern technology safer to use for everyone.