- Top 20% accepted in KindWork’s Customer Experience Fellowship, excelled in the 250-hour rigorous career training on the essential toolkit for customer experience in tech. Emphasis on strengthening key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work- Gained key certifications and experience with platforms including Zendesk (certified), Intercom (certified), HIPAA compliance for business associates (certified), Slack, Notion, Jira, macOS, Google Suite including Docs, Sheets, and Slides- FinTech Extension - Additional certification focused on customer support roles in FinServ and FinTech companies. Topics included industry overview, banking, personal finances, assets, investments, insurance, financial transactions and processes, ​​financial systems, regulations, and compliance- Healthcare & Wellness Tech Extension - Additional certification focused on customer support roles in healthcare and wellness companies. Topics included industry overview, medical terminology basics, medical billing and coding, insurance types and processes, regulations, and EMR and EHR software

- Provided direct feedback to the "Vibecheck Community" Meta team over a six-month period through various research activities, including surveys, interviews, live chats, and discussion forums. The Meta team utilized this feedback to update and release new digital products and advertising, as well as enhance the VR experience.

- Developed engaging social media content for mental health awareness nonprofit, enhancing online presence and community engagement- Oversaw social media strategy and execution, as well as created graphic desgins resulting in increased followers and interaction rates- Actively participated in community outreach events, fostering connections and promoting organizational mission

- Navigated all five boroughs to deliver food and services, ensuring timely and reliable service- Offered friendly and attentive customer service while managing 2-3 deliveries per hour in bustling urban areas- Consistently delivered 10-15 food orders daily, playing a key role in enhancing customer satisfaction

- Met with clients to gather detailed information about their pets’ needs and discuss tailored service options- Delivered personalized care, including feeding, walking, playtime and training, to ensure each pet’s well-being- Administered medications and treatments as directed by clients, ensuring adherence to specific instructions- Maintained a clean and safe environment for clients' dogs, including regular cleaning and sanitation of living space