Jaylen Allicock Email & Phone Number

Brooklyn, New York, United States

- Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills- Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work- Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certificationDeveloped technical skills in Zendesk, Intercom, Slack, macOS, and Google Suite

New York City Metropolitan Area

- Creating unique customer experiences by employing artistic fashion; every creation being a 1-of-1 design- Building a global following of roughly 2300 people by marketing on Instagram/Facebook and word-of-mouth- Manage inventory of 200+ t-shirts, hoodies, and various vintage pieces to combat fast fashion- Directing the brand’s artistic vision, producing 15+ designs weekly through illustration, painting, and digital art.

Queens, New York, United States

- Facilitated scheduling and troubleshooting of access-a-ride trips for 50+ clients per day using multiple applications from the Adept Toolbar- Maintained constant communication with team leads using Avaya X to ensure accurate solutions to client issues- Establishing relationships with regulars and maintaining a bolstering 90%+ CSAT score on phone calls

Queens, New York, United States

- Provided attentive patient care by safely transporting 30+ patients daily, ensuring timely and comforting service- Demonstrated leadership abilities guiding teams of transporters, optimizing routes, and maintaining workflow.- Cultivated positive patient relations through professional communication, addressing concerns empathetically to promote a positive experience.

New York City Metropolitan Area

- Assisted seasoned drivers on daily delivery routes across New York City, ensuring efficient operations.- Delivery of 160-300 packages daily to residences and businesses with a focus on timeliness and care.- Provided exceptional customer service by employing clear communication, and a willingness to go above and beyond, strengthening UPS' reputation.

New York, New York, United States

- Growing customer relations by memorizing regular orders, and streamlining operations.- Efficiency in high-volume customer traffic for in-store, online, and phone orders, serving 60+ customers daily.- Trained staff on POS system proficiency, becoming an expert user of Squarespace to facilitate check-outs