Ceyda (Jada) Yetkiner, Cpacc Email & Phone Number

Ottawa, On, Ca

Www.Mythsofyore.Com

Ontario, Canada

Kitchener, Ontario, Canada

Delaware

• Developed brand and marketing strategies and generated marketing collateral, including pitch deck and sales deck, consistent with the brand• Liaised between clients and product team to translate feedback into quantifiable improvements and deliverable points on the product roadmap• Reviewed and revised all freelance course curricula, content, and sources for quality, consistency, accuracy, and branding• Scouted new talent to grow the content team, training new hires on in-house… Show more • Developed brand and marketing strategies and generated marketing collateral, including pitch deck and sales deck, consistent with the brand• Liaised between clients and product team to translate feedback into quantifiable improvements and deliverable points on the product roadmap• Reviewed and revised all freelance course curricula, content, and sources for quality, consistency, accuracy, and branding• Scouted new talent to grow the content team, training new hires on in-house content management tools and content research strategies• Identified trending courses, and researched and published over 45 lectures completed by more than 5000 users Show less

London, England, United Kingdom

* Designed user flows, developed basic algorithms, and wrote copy to develop Fitwell's voice- and text-based chatbot, Hailee* Managed the Chatbot Team, including learning a third-party chatbot system and sufficient level of JSON to assist with the development of functions and flows the position demanded* Analysed user interactions with the chatbot and app to increase completion rates, helping our chatbot reach #1 among most-used Facebook chatbots within the UK for 5 consecutive… Show more * Designed user flows, developed basic algorithms, and wrote copy to develop Fitwell's voice- and text-based chatbot, Hailee* Managed the Chatbot Team, including learning a third-party chatbot system and sufficient level of JSON to assist with the development of functions and flows the position demanded* Analysed user interactions with the chatbot and app to increase completion rates, helping our chatbot reach #1 among most-used Facebook chatbots within the UK for 5 consecutive months* Created the content strategy for the app, chatbot, web, and blog, communicating Fitwell’s vision with its 1.5 million users* Reported on and met various sales and marketing figures and key KPIs, including workout completion, email marketing click-through and conversion, retention, and signup and conversion rates Show less

Istanbul, Turkey

* Wrote copy for the company’s 12 distinct fintech products and mobile applications, including marketing collateral to be used in international expos* Tested customer behaviors, determined difficulty points, and improved user experience by developing and improving UI content* Contacted clients and wrote business analysis documents to help the development team increase customer success rate and satisfaction for various products* Helped interview, evaluate, hire, and train the… Show more * Wrote copy for the company’s 12 distinct fintech products and mobile applications, including marketing collateral to be used in international expos* Tested customer behaviors, determined difficulty points, and improved user experience by developing and improving UI content* Contacted clients and wrote business analysis documents to help the development team increase customer success rate and satisfaction for various products* Helped interview, evaluate, hire, and train the Communication and Customer Support departments* Developed cross-functional training and compliance materials for various departments detailing different products and services the company provided* Used these written materials to train agents in the Communication and Customer Support departments to provide excellence in customer service and experience Show less

Istanbul, Turkey

* Supervised a customer support team of 12 individuals, helping them access tools to strive for success and excellence in their roles* Managed the daily duties of the support team, aiding in the completion of the team’s tasks and resolving escalated disputes* Created and trained the night and evening customer support teams, making sure the team had the resources and knowledge necessary to resolve out-of-hours emergency inquiries* Corresponded regularly with local DMCs, hotels, hotel… Show more * Supervised a customer support team of 12 individuals, helping them access tools to strive for success and excellence in their roles* Managed the daily duties of the support team, aiding in the completion of the team’s tasks and resolving escalated disputes* Created and trained the night and evening customer support teams, making sure the team had the resources and knowledge necessary to resolve out-of-hours emergency inquiries* Corresponded regularly with local DMCs, hotels, hotel providers, and clients to confer on mutual goals and to report feedback to company management* Reported to middle management on team progress and KPIs with a focus on continuous improvement and increasing success rates Show less

• Supported the Media Coordinator and the Events Coordinator fulltime in promoting the organization and planning national and international events• Researched human rights violations in current media outlets and academic publications to help strengthen current projects and raise awareness• Translated documents into Turkish and English to support the presence of Amnesty International in Turkey and to improve communications with the community• Communicated with prospective donors and… Show more • Supported the Media Coordinator and the Events Coordinator fulltime in promoting the organization and planning national and international events• Researched human rights violations in current media outlets and academic publications to help strengthen current projects and raise awareness• Translated documents into Turkish and English to support the presence of Amnesty International in Turkey and to improve communications with the community• Communicated with prospective donors and universities to inform them about Amnesty’s projects and to help them to understand the significance of Amnesty’s work in the human rights field• Led the social media campaign for a collaborative project between the International Committee to Ban Landmine and Amnesty International in order to increase awareness and attendance for the annual international demonstration in support of victims of landmines • Attended the International Truth Commission Convention on Turkey and reported on the proceedings • Helped plan artist Gabrielle LeRoux’s Proudly Transgender in Turkey Art Exhibition and translated the complementary materials into English and Turkish • Helped organize a gala for a documentary on refugees in Turkey Show less

London, Canada Area

• Launched the club, based on having recognized a need in the University community• Wrote a club proposal, club constitution, and event proposals for approval by the University Students’ Council • Planned events and ran club activities to bring the student community together• Contacted local radio, newspapers, organizations to promote the club • Collaborated with other local University teams and organizations to understand each others’ missions and to support their goals where… Show more • Launched the club, based on having recognized a need in the University community• Wrote a club proposal, club constitution, and event proposals for approval by the University Students’ Council • Planned events and ran club activities to bring the student community together• Contacted local radio, newspapers, organizations to promote the club • Collaborated with other local University teams and organizations to understand each others’ missions and to support their goals where possible • Networked in Windsor, London, Kitchener and Toronto areas to strengthen the club’s presence within the region• Oversaw club activities and coordinated with other executives to achieve a successful and lasting presence on campus Show less

London, Canada Area

• Communicated with students in order to support their learning and meet their educational needs• Organized course and research material to make it accessible to students• Marked assignments to understand the individual needs of students and tailored supplementary materials accordingly

Certificate, Adult Learning & Development

Diploma, Not For Profit Management

Bachelor Of Arts (B.A.), Honors Specialization In International Relations

Diploma Program, Pre-Health Science