Cezara Ulea Email & Phone Number

United Kingdom

London Area, United Kingdom

London, England, United Kingdom

•Demonstrates disciplined work ethic, meticulous task approach, and proactive problem-solving for optimized efficiency.•Committed to continuous improvement by acquiring new knowledge, skills, and willingly taking on projects beyond core responsibilities.•Successfully managed multiple responsibilities as a client migration forefront representative and international business project manager.•Collaborated with the enterprise data services financial team, sharing business requirements and addressing patches for improved processes.•Managed communication with the finance team, addressing invoices, data sanitization needs, and ensuring streamlined communication.•Played a pivotal role in recording the enhanced renewal process, incorporating feedback from senior leadership.•Focused on operational excellence, process innovation, and ensuring client satisfaction.•Demonstrates leadership qualities, effective collaboration, and a steadfast commitment to continuous improvement.

London, England, United Kingdom

•Initiating a project to develop methodology material and trainings for the client services team•Improved collaboration within the team and between different departments•Taking part in the "Emerging Leaders Program" in CoStar•Providing constant support for the team and ensuring daily goals are met•Self-learning auxiliary systems/tools that can improve day to day performance•Participating in the Pilot project for the new platform and being part of client migration group

London, United Kingdom

•Managing client expectations by delivering specific, relevant, and time-based responses to questions and queies•Keeping informed on the ever-changing environment of the hospitality industry•Accurately operating Salesforce and Help Desk by frequently updating the system and presenting perceptive reporting on client’s activity •Proving to be efficient, candid and transparent in both external or internal environment

London, United Kingdom

London, United Kingdom

•Developed cognitive abilities skills, attention to detail and anticipation skills by following the Forbes and LQA standards•Broadened my gastronomic and wine knowledge•Improved the professional approach as a result of working with the upper-class market•Achieved the “Star of the month” title in November 2017 in the banqueting department •Enhanced problem-solving skills by quickly dealing with unexpected situations•Developed team working skills; won “Team of the month” with the Kaspar’s team in June 2018

Guildford, United Kingdom

•Running the company in the absence of the manager•Running the shift and delegating the daily tasks•Counting, ordering stock; Handling money and cashing up

Guildford, United Kingdom

•Flexible, working as acting supervisor when needed•Improved customer service skills while offering advice on drinks or venue information•Developed time management skills while working late hours •Proved the ability to cope with difficult situations during busy times.

Guildford, United Kingdom

•Catering Assistant at YMCA, Guildford•Deli Bar Assistant at Bank of America, Camberley

Bachelor’S Degree, International Hospitality And Tourism Management

Activities and Societies: Professional Placement Coach

Bachelor’S Degree, International Hospitality And Tourism Management

International Exchange Semester in partnership with University of Surrey •enhanced my people skills as I have interacted with various.