Craig Forrest Email & Phone Number

Leeds, West Yorkshire, United Kingdom

Technical testing for various aspects of Mobile, desktop and web products

Supporting the Team Leaders and Operations Manager with day to day duties.Managing the queue of cases and outstanding tasks.Assisting in managing a team of seven and communicating with other departments to re-assign workload.Being involved with the training process and inductions.Implementing and overseeing new processes.Ensuring Service level agreements are being met team-wide.Creating and designing new procedures and training documents.

Leeds, United Kingdom

Working as part of a team to provide first-contact support to clients for bespoke software for Estate Agencies.Working in a busy environment ensuring calls are answered within a set amount of time.managing own caseload and escalating to Second Line and other departments where necessary. Self developing to improve knowledge of the system.Using MySQL and Visual Foxpro queries to manage data.Aiding clients with issues and requests with end-user goals in mind.Prioritising work by identifying the severity and actioning accordingly.Being a member of the ‘Social Club’ to help organise and arrange events and activities.

Northumberland, England

Working closely with the IT Manager as part of a 5 week internship.Assisting in server upgrades and auditing.Providing general IT support to internal customers, both face to face and via telephone.VoIP set up, network mapping and documentation.Creating suitable documents as required using a variety of Microsoft Office programs.Troubleshooting and problem solving to create immediate outcomes to queries and faults.

Durham, United Kingdom

Working in a fast-paced working environment expected to provide World Class Customer Service.Producing produce high quality beverages.Learning and demonstrating my knowledge in coffee and brewing.Using my own initiative to find tasks to complete.

Melbourne, Australia

Proactively encouraging members of the public to purchase trial memberships to improve their health and well being.Using sales and marketing skills to reach targets and create interest during events.Training new representatives to sell the product.

Adelaide, Australia

Developing and using Sales skills to work in a team and find sponsors for charity.Working at events to pitch and close with potential donors to reach targets.Utilising on-the-job training to improve skills and further ability.

Bachelor Of Science (Bsc), Applied Computing, 2:2

Modules Included; Networking, Business Planning, Computer Forensics and Network Programming Completed a Dissertation entitled "How.

Foundation Degree, Networking And Security Technologies, Pass

Included Modules in Systems Administration, Networking Fundamentals, Network Security, Systems Analysis, Wireless Technologies, Personal.

Btec National Award/ National Certificate It Practitioning, It Practitioning

Education record

Activities and Societies: School Council, Basketball