Charis M. Email & Phone Number

Greece

Athens, Attiki, Greece

Athens, Attiki, Greece

◾ Develop a comprehensive, data-driven CRM strategy for 13 markets, in collaboration with the local CRM teams taking into account local compliance, market conditions and competition ◾ Plan and develop local, personalized and targeted campaigns using relevant customer channels such as onsite messaging, email, SMS and Social Media◾ Liaise with local CRM.

Athens, Attiki, Greece

◾ Developed, tested, and implemented strategies that lead to the growth of the Gaming customer base and drive sales & traffic, leveraging CRM, Loyalty and Reward programs◾ Monitored the development of annual and seasonal plans that support the successful fulfillment of program and business goals ◾ Driven the analysis, reporting, and optimization tasks for.

Athens, Attiki, Greece

◾ Planned and executed various CRM campaigns, including promotions, automated workflows, and bonus initiatives, aimed at driving customer engagement and retention.◾ Demonstrated creativity and innovation in developing marketing ideas and activities ◾ Holistic approach by planning and delivering CRM activities across multiple markets, tailoring strategies.

Athens

◾ VIP Customer Management: personalized assistance, resolved inquiries, and addressed concerns ◾ VIP Events and Experiences: planned and organized exclusive events for VIP customers◾ Customer Retention and Loyalty: Implemented strategies to enhance customer retention and loyalty among VIP customers. Proactively engaged with customers to understand their.

◾ Customer Support via phone, email, chat, and social media. ◾ Leadership and Mentoring: Provide guidance, support, and training to other customer service agents. Serve as a resource for junior team members, assisting them with complex issues, sharing best practices, and helping them develop their skills.◾ Issue Resolution: Investigate and troubleshoot.