Chad Bateman Email & Phone Number

Tracy, Ca, Us

San Francisco Bay Area

Developed and deployed suite of Tableau reports leveraged by the Control Self Assurance Team, including:Control Assurance Executive Dashboard (single dashboard that contained sampling, quality, production and root cause metrics for all programs monitored by the Control Assurance Team)Live Master Dashboard (production oriented dashboard for tracking granular pipeline data; automatically refreshed every 2 hours)Monthly Reporting Package (provided weekly to Senior Leadership, Audit, Regulators, LOBs and other business partners)Implemented an Escalation Process to facilitate the routing of potential returns to various stakeholders for review, feedback and approval purposes, resulting in reduced case process time (~700 hours per year), improved pipeline reporting and robust documentation/ audit trailPartnered with key stakeholders to develop, implement and manage SharePoint checklists and workflows for all programs (leveraged InfoPath and SharePoint Designer to create dynamic and intuitive forms, lists, views and pages)

Charlotte, North Carolina Area

• Played critical role in the build out of the Costa Rica branch of CBSU (Consumer Business Service Unit) by conducting and coordinating five trips to Costa Rica, creating and delivering classroom and hands-on training to over 175 new EDD (Operational Risk) Analysts• Collaborated with Compliance (AML, Tax, Legal, Sanctions) and Technology (NAM Tech, Compliance Tech) teams to build out and train/communicate over 30 processes and process enhancements ranging from full transaction reviews to collection and verification of various CIP and KYC data elements• Developed and trained an automated transaction analyses tool capable of combining and analyzing data from multiple transactional databases, (used daily by over 200 Analysts) resulting in a savings of approximately 20 minutes per record (overall savings of 28 FTE for CBSU), in addition to significant reduction in errors, reduced training/ramp-up time and added consistency to overall process• Collaborated with key stakeholders to design, trained implement and manage Issues Intake process to help Analysts self identify tech and policy case blocking issues; process used to track and resolve over 800 case stopping issues during first month of implementation• Submitted and championed multiple system change requests (using OPPM) to create efficiencies, resolve case-stopping issues, and obtain customized access to transactional databases

Fort Mill, South Carolina

• Implement Citi’s Enhanced Due Diligence program by gathering and verifying KYC elements, analyzing transactional data, and escalating unusual activity to the FIU for further review.• 99% QC pass rate (October 2013-Current) • Met 256% of production goal and 105% of quality goal for all production completed in 2015• Consistently recognized with outstanding feedback in annual and semi-annual performance reviews. Earned the organization's highest performance ranking in 2014, rating reserved for the top 5% of all employees• Assisted in the onboarding and training of new Analysts.• Highest contributor to Financial Intelligence Unit Triage Project (overall project resulted in cost savings of approximately $8 Million; my contribution amounted to 20% of overall caseload)• Completed cases used as best practice examples by Training & Development in new hire training, used as an example to represent Consumer HRAC (High Risk Account Classification) casework to Global AML heads. • Created and distributed job aids and system guides to CBSU (Consumer Business Support Unit) demonstrating various resources, tools and best practices in order to improve accuracy and efficiency of EDD casework.

Fremont, California

• Responsible for managing operational risk of $230 Million International Banking Center by ensuring adherence to operational controls, risk mitigation, and enforcement of various federal and state laws and regulations• Ensure compliance with KYC and AML policies through consumer and business account opening review as well as training of staff to identify and report suspicious and high-risk activities. • Recruit, train and supervise staff of up to 16 employees• Reduced year-over-year controllable losses by 95% and uncontrollable losses (reflective of quality of accounts opened) by 70% year-over-year in my first year as Assistant Branch Manager• Held the roles of Teller, Head Teller, Personal Banker, and Assistant Branch Manager (Operations Manager)

Associate’S Degree, Business Administration And Management, General

High School