Chad Harvey Email and Phone Number

▪ Determine and manage outsourced services▪ Develop strategies and goals for network infrastructure▪ Improve service delivery through metrics and optimization▪ Develop written documentation for end-users and front-line staff▪ Design and implement business class wireless system▪ Responsible for growth and maintenance of stadium-wide network▪ Tier 3 support for network issues, hardware issues, and software issues for front office and remote staff▪ Administration of Microsoft messaging environment and email archiving▪ Maintain security both internally and at the perimeter▪ Oversee backup and disaster recovery procedures and perform periodic testing to ensure reliability

* Developed procedures using Microsoft GPO and Active Directory reducing customer calls* Configure and administer Cisco switches and routers* Maintain several physical and VM servers and expanding SAN environment* Maintain UPS systems for multiple locations* Determine and manage outsourced services* Coordinate backup plans required by MLB* Develop strategies and goals for network infrastructure* Attend training keep aware of tech trends* Develop written documentation for end-users and front-line staff* Coordinate network replacement and upgrades * Design and implement business class wireless system* Coordinate various projects among multiple departments and end-users

* Charged with configuration, installation and management of Cisco VPN products for Webvpn, SSL, IPSec remote connectivity* Routine 24/7 on-call rotation duties* Coordinate departmental documentation and software installations* Develop written and visual documentation on Cisco VPN products for end-users* Coordinate network replacement * Conduct wireless surveys and installation* Assess and implement wireless LWAPP access points and controller system* Manage multiple Cisco and Checkpoint firewalls* aide in network design * Coordinate various projects among multiple departments and end-users* VoIP experience using ShorTel

• Develop and assist with short and long range strategic planning.• Cultivated IT awareness and increased customer relations via newsletters, campus newspaper articles and wall posters.•Develop IT policies to provide standards and guidelines for campus users.• Develop, plan and design for technology enhanced classrooms with Academic Dean.• Distribute various software, patches and anti-virus through Microsoft SMS and GPO.• Migrated University email system from Exchange 2000 to 2003.• Migrated Novell, NT Servers, Windows 2000 Servers up to 2003 Servers.• Upgraded individual backup power supplies to hard-wired UPS in mission-critical areas.• Upgraded Definity PBX switch to prepare for VoIP integration.• Upgraded campus backbone and switches from 10 MB to 100/1000 MB. • Maintain accurate computer equipment inventory through Microsoft’s SMS software. • Train faculty and staff on numerous software packages.• Implemented disaster recovery server center.

* Taught by hands-on approach as well as theory.* Built course-work geared toward real-world networking and troubleshooting techniques.* Prepared students for employment by developing resumes and searching online jobs.* Discussed and analyzed real-world network situations.* Hands-on exams building a “live” network and troubleshoot network equipment failure.

* Front line Dial-Up Connection Support.* Managed 5 Helpdesk Employees.* Web Sales and Design.