Chad Allison Email & Phone Number

Rocklin, CA, US

San Diego, California, United States

San Diego, California, United States

I currently oversee and manage the Client Experience Team which is comprised of the AccountManagement Team and the Accounts Receivable Team for the Auto Physical Damage, Collision Repairside of our business. Our mission is to develop and maintain strong relationships with key clients, drivecustomer satisfaction and retention, and maximize revenue.

San Diego, California

Oversaw and managed the accounts receivable team. Our primary role was to ensure the accurateand timely processing of customer payments, monitor outstanding invoices, and maintain strongrelationships with customers and internal stakeholders.- Responsible for hiring, training, and developing team members to ensure a high level of productivity,accuracy, and.

San Diego, California

Agile IT is an expert in managing customers in their transition and continued life in using Cloud Services and Software as a Service. As a Customer Experience Manager, I am the key to ensuring customer success and communication from one-time projects to ongoing services. I work directly with sales, delivery and customers to ensure that there is clarity and.

Vista, California

Responsible for leading and building a Customer Success Department for a cutting edge logistics tech start-up from the ground up. Coached and developed staff, with an emphasis on business development and customer success fundamentals. My team managed 900+ SMB accounts and were responsible for maintaining month over month transactional revenue retention.

Greater San Diego Area

Responsible for managing and advocating for our corporate level clients. Conducted high level meetings and client visits in order to communicate issues to our internal stakeholders to produce meaningful change for my clients. Assisted my department by being a main stakeholder for process improvement, business development and workflow efficiencies..

Greater San Diego Area

Managed and helped retain a client base worth $3+ million in annual contract revenue through a proactive and consultative approach. Strongly advocated meaningful change within our Technical Support, Installation, Training and Sales departments in order for our clients to maximize their experience and achieve their business goals.- Awarded President’s Club.

Greater San Diego Area

Responsible for managing and executing a territory plan with a team to help lower our territory’s at risk revenue while maintaining a high level NPS score. Contributed to various projects and process improvement initiatives that led to the creation of a Customer Success Team.- Our territory was able to reduce its at risk revenue by 20% by instituting.

Orange County, California Area

After being acquired by L.N. Curtis & Sons, I assisted with the transition and sales effectiveness plan between Firefighters Bookstore’s product line and L.N. Curtis & Sons’. I maintained our website’s product offering, attended trade shows and on occasion made client visits. I was responsible for renewing client purchase orders as well as generating leads.

Bachelor Of Arts (B.A.), Anthropology: Cultural Resource Management

Activities and Societies: Dean's List Cultural Resource Management (CRM) is a process that people use to manage and make decisions about.

Certificate, Sales Advantage