• Consult with clients on best-case uses of Canvas LMS product• Assist with technically setting up of Canvas and appropriate products of Canvas (Canvas Catalog, Canvas Studio, Canvas Commons, Canvas Data)• Internally communicate with different departments to ensure clients success• Create custom branding for clients using JavaScript and CSS• Assist with SAML configuration for Canvas clients connecting to their IdP• Being a Subject Matter Expert in the areas of Canvas and SSO Authentication• Build Web-Tools (Chrome Extension)to improve department processes/tasks• Work on Student Information System Integrations using OneRoster API compliance• Convert data from different Student Information Systems using XML, Excel, JSON to fully transition data***Includes same responsibilities as Principal Implementation Consultant***

• Managing small project teams to develop, execute and complete assignments• Organizing team roles and evaluating employee performance• Documenting operational tasks and reporting to upper-level management• Performing employee reviews and assessments• Assist with new employee onboarding and training program***Instructure, Inc. stopped their Team Lead program starting 01/2023.***

Responsibilities:• Proficient in SAML authentication configurations and other related Single Sign-On (SSO) setups • Manage large high profile projects• Design processes/systems and inform customers of best practices• Work cross-functionally with internal departments to ensure customer's goals are successful• Coach, mentor, motivate and supervise team members. To influence them to take positive action and accountability for their assigned work.• Consult on technical considerations• Proactively track and manage project health• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.• Identify and resolve issues and conflicts within the project team; manage project dependencies and critical path.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.• Build, develop, and grow any business relationships vital to the success of the project.• Craft and coordinate a communication plan that will keep all project participants updated and aware of the project status.• Assist in creating detailed project plans and in managing them• Plan, monitor and manage the timely delivery of internal improvement projects from start to finish within budgeted costs.• Manage technical day-to-day operational aspects of multiple projects and scopes.• Work within the Instructure agile methodology and protect our resources from unnecessary or busy work.• Minimize Instructure’s exposure and risk on projects and be prepared to back up your decisions and progress in regular reviews.• Ensures project documents are complete, current, and stored appropriately• Delegate tasks and responsibilities to appropriate personnel.

• Proficient in SAML authentication configurations and other related SSO setups• Design processes/systems and consult customers of best practices• Identify and resolve issues and conflicts within the project team; manage project dependencies andcritical path• Negotiated agreements between employees to clarify misunderstood directions and resolve conflictsaffecting performance

• Train and manage a team of 15-20 members • Perform and track weekly 1-on-1 interactions with team members performance • Tracked performance using Tableau • Send out mail-chimp emails to cliental during outages and important updates • Update status page in 15-minute increments during outages • Handle scheduling for support department • Setup cliental accounts in ticketing system • Work with other departments to insure cliental satisfaction • Work tickets like a level 1 support engineer • Present to cliental during company Instructurecon conference • Awarded legendary customer experience from client success senior vice president

• Validate and clarify clients issues described in each ticket• Answer all how-to questions• Fix all end-user issues that are resolvable through the UI and API• Escalate and Report Bugs

• Perform projects, tasks, and assignments from General Manager• Find ways to become more efficient in the operations process of the company• Manage a team of individuals to encourage, help, train, and motivated to succeed as a team• Created reports and spreadsheets to help assist in keeping track of team members performance

• Six years of professional home and business installations and solutions. • Built support department from ground level• Created technical installation guides for technicians• 24/7 technical support representative for company technicians• Train new technicians• Created onboarding procedure for new hire technicians• Responsible for hiring top talent and firing non-progressive employees• Dealt with high-level stress/maintenance from sales reps