Chad D. Email & Phone Number

Murphy, Texas, United States

• Spearheaded sales strategies during pre-sales and opening phases, surpassing membership goals by securing 130 members pre-launch and achieving a 150-member target.• Designed and implemented staff performance metrics, improving customer satisfaction scores by aligning team objectives with company standards.• Managed payroll, staffing, and operational budgets, ensuring compliance with financial policies and achieving profitability within three months of launch.• Cultivated a supportive and engaged community by conducting personalized In-Body assessments, setting client goals, and fostering accountability networks.• Conducted weekly staff training sessions, enhancing team productivity and retention through effective coaching and strategy alignment.• Maintained open communication with franchise ownership, streamlining operations and addressing challenges promptly to sustain growth and operational efficiency.

Mckinney, Texas, United States

Best in District Award Recipient (Two days before company-wide layoffs)• Served as Acting General Manager, overseeing day-to-day operations, staff leadership, and member satisfaction while driving the club’s strategic objectives.• Boosted sales performance through targeted initiatives, earning the “Best in District” award (April 2024).• Directed and implemented comprehensive staff training programs, improving team alignment with corporate policies and ensuring operational compliance.• Organized and executed profitable events by leveraging data-driven strategies, resulting in a 15% increase in customer engagement and revenue within three months.• Maintained accurate member and lead databases by conducting regular audits, ensuring seamless workflows and compliance with company standards.• Proactively resolved member and team support requests within 24 hours, enhancing customer satisfaction and fostering a culture of responsiveness.• Collaborated with regional leadership to implement operational improvements, driving efficiency and ensuring alignment with broader organizational goals.

Wylie, Texas, United States

Left after being recruited to 24 Hour Fitness for better pay and benefits. Trained replacement before departure.- Managed day-to-day operations, streamlining internal processes for improved productivity and data management.- Maintained client and sales lead databases, ensuring data accuracy and compliance through regular audits and checklists.- Led internal staff trainings on company policy and best practices, improving team performance and cohesion.- Developed and implemented a new client intake management system, training the team on software adoption for operational efficiency.- Spearheaded the reorganization of the sales department, leveraging data analytics to drive significant improvements in performance and revenue.- Enhanced customer experience by optimizing client relationship management systems and resolving complaints within 24 hours.

Westlake, Tx

Left position due to a mass layoff during company merger.- Provided member support by managing and resolving technical support requests, utilizing multiple software systems for ticket management and issue tracking.- Ensured timely responses to client requests within 24 hours, escalating complex issues to the appropriate departments as necessary.- Maintained data accuracy and efficiency by using checklists to verify proper handling of support requests, leading to high member satisfaction ratings.- Leveraged data-driven strategies to enhance member relationships, delivering personalized solutions based on individual needs.- Collaborated cross-departmentally to streamline support processes, improving service delivery and data management.- Expertly facilitated financial transactions with precision, ensuring compliance and accuracy in reporting.

United States

Startup company and temporary contract role; contract ended after 6 months once company was established.- Led team operations, focusing on customer service excellence, managing client and lead databases, and resolving complaints within 24 hours.- Developed and delivered internal trainings on company policy and best practices, ensuring staff alignment with organizational objectives.- Collaborated with Senior Staff across departments, aligning efforts in advocacy, career enhancement, and financial education.- Built and maintained strong relationships with industry professionals, fostering strategic partnerships and expanding the company's network.- Provided compassionate support to first responders, veterans, and their families, offering resources and education tailored to their unique needs.- Demonstrated exceptional leadership by training and empowering client services coordinators, ensuring high standards of service delivery.

Dallas, Texas, United States

Left due to personal reasons, including caring for my father before his passing in June that year.- Launched and managed daily operations for a new studio, driving alignment with strategic goals through effective project management.- Directed staff recruitment, training, and performance management, ensuring high-level customer service and team alignment with operational objectives.- Managed financial operations, including budgeting and payroll, utilizing data-driven strategies to enhance profitability through lead generation and conversion optimization.- Led community outreach and engagement initiatives, enhancing brand visibility and fostering a loyal customer base.- Oversaw member databases, ensuring accurate data entry and timely resolution of support requests within 24 hours.- Delivered staff training on policies and best practices, promoting consistent service quality and operational efficiency.- Implemented marketing strategies, streamlined workflows, and managed scheduling to optimize studio performance and customer satisfaction.

Wylie, Texas, United States

Engage in contract-based collaborations with struggling fitness facilities to:- Conducted comprehensive audits and data analysis of fitness facilities, providing actionable insights for streamlining operations and improving profitability.- Developed tailored fitness programming based on in-depth data reviews, aligning with the specific goals of each facility. - Deliver detailed SWOT analysis reports to facility owners, providing actionable insights into strengths, weaknesses, opportunities, and threats within their business model. - Develop tailored fitness programming designed specifically for facility use, available in flexible 4-week, 8-week, or 12-week increments, aligning with the facility's goals and clientele.- Provided virtual training using data-driven performance tracking, ensuring client success through continuous progress monitoring.

Wylie, Tx, United States

Operation Code Blue was more than a passion project; it was a commitment to supporting veterans, paramedics, EMTs, police, firefighters, and other first responders facing life’s challenges. The organization provided critical resources to help them overcome PTSD, depression, anxiety, suicidal tendencies, guilt, and anger.Mission Statement: Our mission was to instill hope, faith, and love in those who have served and continue to serve our country and communities by offering essential resources to support their mental health and personal growth.Our Approach: Led a dedicated team of community leaders to foster an environment of love, gratitude, and healing, providing veterans and first responders with invaluable resources and a supportive network to aid in their recovery.Funding Hope: Coordinated comprehensive outreach efforts to secure individual and corporate sponsorships, successfully generating the critical funds needed to support the organization’s key initiatives. These efforts helped fund events, care packages for deployed personnel, and transformative workshops designed to meet the unique needs of our heroes.Directed initiatives to gather funding donations to send veterans to mental health support conventions and retreats, offering them life-changing personal development experiences as part of our commitment to fostering mental resilience and growth (valued at $5000 for each veteran).

Plano, Texas

Selected as one of 10 nationwide Alpha coaches (out of 600+), I held a strategic leadership role within Life Time Fitness, driving program development, coach education, and user engagement.- Led the development and implementation of best practices across multiple regions, ensuring program standards and objectives were met, similar to maintaining district assessment systems for accuracy and alignment. - Collaborated with key stakeholders, including coaches, members, and business partners, to ensure seamless communication and alignment with organizational goals, mirroring the need to manage relationships with district and regional users of assessment systems.- Established and meticulously implemented unparalleled brand standards, pioneering personal training best practices, setting lofty class expectations, and seamlessly integrating marketing strategies to enrich and expand the prestigious National Alpha Program and the DFW market.- Conducted regular performance evaluations, providing feedback and support to optimize individual coach performance, similar to supporting curriculum managers and testing coordinators in utilizing district testing systems.- Spearheaded data audits and business analysis, refining recruitment strategies and improving client retention—skills transferable to auditing assessment data and ensuring accuracy in student and teacher rosters.- Maintained a personal book of business with an average monthly revenue of $12k over 4.5 years, exceeding the $10k monthly revenue goal.- Organized quarterly large-scale events involving multiple participants, sponsors, and vendors, reflecting strong project management and logistical coordination, crucial for managing district assessment systems and ensuring timely access to materials.- Delivered comprehensive training and development workshops, ensuring consistency in program delivery, similar to providing training and support for district testing systems across multiple campuses

Plano, Texas

- Led the development and execution of a high-performing program that ranked among the top 10 company-wide for participation and revenue, similar to ensuring the success and accuracy of district assessment systems and processes.- Delivered training and development programs to teams, ensuring consistency in quality and alignment with program goals, mirroring the role of designing and delivering training materials for district testing coordinators and curriculum manager.- Promoted as a key Brand Ambassador, exemplifying integrity and dedication, reflecting the leadership and influence needed to collaborate across district and regional teams for effective implementation of testing systems.- Developed an active online community and recruitment initiatives, aligning with creating support systems for assessment systems users and ensuring widespread engagement across multiple levels of the organization.

Plano, Tx

- Exceeded revenue targets by maintaining an average of $12,000 in monthly sales through expert use of client data and performance metrics.- Utilized data-driven insights to design personalized fitness programs, resulting in high member satisfaction and retention.

Plano, Tx

- Delivered a 5-week onboarding program, using data insights to tailor member experiences and maximize retention, linking interests to services.

Veterans Unleashed is a 501c3 non-profit established by a veteran for veterans, focused on reducing veteran suicide and addressing mental health challenges such as PTSD, depression, anxiety, guilt, and anger. Our mission was to equip veterans with the tools they needed to make positive changes and unlock their full potential.- Directed outreach and fundraising efforts, surpassing financial goals and securing individual and corporate sponsorships to provide critical services such as therapy, wellness programs, and participation in personal development events.- Directed initiatives to gather funding donations to send veterans to mental health support conventions and retreats, offering them life-changing personal development experiences as part of our commitment to fostering mental resilience and growth (valued at $5000 for each veteran).

Plano, Tx

Led the transformation of a struggling CrossFit affiliate, tripling membership and improving overall operations through strategic program development, community events, and strong member relationships.- Tripled membership by implementing targeted marketing, engagement strategies, and community outreach.- Managed staff operations, overseeing recruitment, training, and supervision of coaches to ensure high standards of instruction and member satisfaction.- Maintained member databases, resolving member and team support requests within 24 hours to optimize service quality.- Led internal staff training on company policies and best practices to maintain consistent service delivery.- Held full P&L responsibility, managing budgets, financial records, and driving profitability through optimized programming and cost control.- Organized large-scale competitions with over 300 competitors, securing sponsorships and coordinating with vendors to enhance event quality and brand visibility.- Increased retention and satisfaction through data-driven program adjustments and improved class scheduling.- Ensured daily gym operations ran smoothly, from equipment maintenance and safety compliance to financial management.- Built strong community ties, securing government contracts to fund employee memberships.- Facilitated educational workshops and group classes, helping members and staff achieve professional and fitness goals.

Garland, Texas

During this business internship, I gained hands-on experience in fitness operations and management. My most notable achievement was assisting in securing a contract with the City of Garland, which provided city employees with gym memberships on a three-month rotation, driving significant revenue and community engagement.Key Contributions:- Supported daily operations, including member management, retail oversight, and administrative tasks.- Played a key role in securing a contract with the City of Garland, using data analytics to highlight the financial benefits of providing gym memberships for city employees.- Delivered coaching and training sessions using CrossFit methodologies, ensuring safety and performance goals were met.

Mckinney, Tx

As a key player in launching and expanding this brand-new CrossFit affiliate, I was instrumental in its early success. As both a sponsored athlete and coach, I played a central role in building the gym's community and reputation.Key Contributions:- Played a pivotal role in establishing, promoting, and expanding the new facility.- Collaborated with leadership to foster a culture of excellence and community engagement.- Coached athletes for high-level competitions, including CrossFit Regionals and the CrossFit Games (Master Division).- Inspired members to achieve personal fitness goals, driving results and growth for the facility.

Allen, Texas

- Worked as a motivated sales person with initiatives for both new and pre-owned motorcycles, leveraging a deep understanding of the product line and adept sales techniques to meet and exceed customer expectations.- Cultivated and maintained strong relationships with prospective customers through proactive communication via telephone and email, ensuring a personalized and attentive sales experience.- Demonstrated expertise in guiding buyers through the purchasing process, providing comprehensive product knowledge and expert guidance to facilitate informed decision-making.- Contributed to the overall success of the dealership by achieving sales targets and delivering exceptional customer service, thereby enhancing customer satisfaction and loyalty.

Plano, Texas

- Utilized strategic business-to-business (B2B) sales initiatives for the renowned McAfee Secure service, leveraging persuasive communication and consultative selling techniques to drive revenue growth.- Cultivated and nurtured relationships with key clients, demonstrating a keen understanding of their unique needs and challenges to provide tailored solutions and enhance satisfaction levels.- Employed proactive prospecting methods and market research to identify and engage potential clients, resulting in successful acquisition of new business opportunities.- Played a pivotal role in promoting the McAfee Secure service as a trusted solution for cybersecurity needs, effectively articulating its value proposition and competitive advantages to prospects and clients alike.

Mckinney, Tx

Detention Officer- Provided vigilant custodial care to ensure the security and well-being of inmates housed within the Collin County Jail, maintaining a safe and controlled environment at all times.- Prepared inmates for court appearances, demonstrating meticulous attention to detail and adherence to procedural protocols.- Oriented new inmates on the expectations and regulations governing their confinement at the Collin County Sheriff’s Office, fostering compliance and accountability.- Supervised and managed daily inmate activities, including meal service, security checks, control room operations, medical assistance, and recreational activities, ensuring smooth and orderly operations within the facility.- Assisted in the Jail Infirmary, working alongside medical professionals to monitor inmate health, administer medication, and respond to medical emergencies. Gained experience in patient care, taking vital signs, managing health records, and ensuring proper treatment for a range of health conditions.Detention Response Team MemberAs a member of the Detention Response Team (D.R.T.), underwent specialized training to swiftly and effectively respond to high-risk situations within the facility.Demonstrated proficiency in handling critical incidents such as barricaded inmates, riots, hostage situations, and high-profile inmate transport, applying strategic tactics and protocols to mitigate risks and maintain order.

Whiteman Afb, Mo

Senior Airman E-4Assistant Dedicated Crew Chief for a B2 Stealth BomberKey Responsibilities:- Held the vital role of third in command for the overall maintenance operations of a B2 Stealth Bomber, ensuring operational readiness at all times.- Provided expert interpretation and guidance on maintenance procedures and policies, facilitating efficient repairs and upkeep of aircraft systems.- Offered invaluable advice on troubleshooting and resolving maintenance issues, contributing to the seamless servicing and inspection of aircraft.- Leveraged technical expertise and data analysis to diagnose and address maintenance challenges, ensuring optimal performance of aircraft systems and components.- Played a pivotal role in coordinating maintenance plans to align with operational commitments, optimizing aircraft availability and mission readiness.- Supervised and actively participated in the launch and recovery procedures of aircraft, ensuring adherence to safety protocols and operational standards.- Conducted comprehensive reviews of maintenance data collection summaries to identify trends and enhance production effectiveness, driving continuous improvement initiatives.- Demonstrated proficiency in crash recovery duties, executing swift and effective responses to emergency situations.- Demonstrated strong leadership and supervisory skills, effectively managing staff and overseeing day-to-day maintenance operations with precision and efficiency.