Chad Fleming Email & Phone Number

United States

• Responsible for technical pre-sales support on a wide breadth of solutions across the Barcodes portfolio to a variety of industries• Perform onsite customer-facing presentations• Subject Matter Expert on RFID, AIDC, Mobility, Printing, and other industry-specific categories.• Identify and propose solutions for asset management, inventory, work in process, mobile device management, route management, and other industrial applications.• Onsite pre-sales customer visits when necessary.• Work closely with Sales to grow sales in Services, software, OEM service contracts, hardware, media, and all other applicable categories.• Troubleshooting and setup of demo devices.• Work closely with Professional Services to deliver qualified opportunities and project requirements.• Assist in RFP responses and other requests• Participate and maintain in technical and sales certifications from various OEM’s training programs• Partner with sales to identify prospect accounts and develop strategies to engage and win accounts• Maintain and develop relationships with the Sales Director and sales department to assist and support them with customer needs and to ensure a complete understanding of project requirements and professional services expectations• Maintain and develop relationships with OEM Partners for training requirements and Product road maps and Partner announcements.• Maintain and develop relationships with ISV Partners for training requirements and software integration specifications.• Provide training to the sales team on professional services.

Dallas/Fort Worth Area

-Work closely with Zones sales teams to help grow the profitable sales of infrastructure solutions within a region and/or market.-My role is one of a pre-sales resources to utilize my technology background to lead the consultative discovery of the client/prospect’s business goals, objectives, and challenges and to translate them into effective infrastructure solutions. -I also play a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications.

Plano, Texas

-Provides pre-sales technical support, assisting in the sale of all System ID products, solutions, and services. Primarily Mobility, Wireless Networking & Software.-Supports device integration, arrange demos and testing to ensure customer acceptance, and coordinate integration activities with various internal and/or external support groups, addressing and/or elevating any technical issues promptly. -Working with the sales representatives, you will ensure that they understand the feature and function set of each product and solution through internal and external training and certification. Primarily Mobility, Wireless Networking & Software.-Keeps current with all knowledge-based skills required to implement System ID solutions and provide timely communications and submittal of administrative tasks that are required to support the main responsibilities of this position. -Responsible to complete partner training/certification and ensure that our partners understand System IDs strengths/value proposition and that System ID has the ability to technically support our customers. Primarily Mobility, Wireless Networking & Software.-Reports weekly performance of the System ID Product Line Manager with a focus on specific issues and customers needs that could negatively impact the sales goals achievement. Furthermore, project progress, pilot status, al all times, understands the health of the business being managed.-Creates customer technical and product presentations, Rough Order of Magnitude (ROM) quote, Statements of Work (SOW) and formal business proposals.-Develops, deploy and market billable services like device management, provisioning, on-site training, software customizations and more.-Assist System ID marketing department with technical expertise for blogs, web content, product/service/solution advertising and overall business development.

Dallas/Fort Worth Area

-Provide product-specific technical support to the sales team to enable them to pursue and successfully close sales opportunities.-Respond to detailed technical inquiries from sales personnel and potential customers.-Team with sales staff to explain product features, benefits, and competitive advantages.-Engage with prospects to understand their requirements.-Design, develop and present compelling, detailed, product demos and proofs of concepts for prospective customers.-Interface with sales and marketing to assist with market feedback.-Continuously acquire and maintain current knowledge of competing products and technologies.-Work with our technical staff to help support our day-to-day business needs.-Continuous testing and debugging of the product line, followed by detailed documentation of findings.

Plano, Tx

• Assist in coordination of technical sales activities related to perspective customers and partners.• Transfer industry, technical, and product knowledge to clients and partners• Contribute to the development of formal sales proposals.• Provide technical support via phone, email, and meeting for company’s products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution.

Dallas/Fort Worth Area

As a key member of Peak-Ryzex, I help drive the customer engagements involving Peak-Ryzex applications and services from engagement inception to the client going live. Performed remote installations and training with several of MDM (Mobile Device Management) Clients, also provided recommendations for MDM Clients to sell. On-site training and installation. Also was an expertise in AIDC.

Bellingham, Washington Area

* Assist with the service and product evaluation process by offering technical expertise in evaluating new products, test procedures, training and pricing of new products.* In charge of producing high quality accurately configured products for customers within specified guidelines and expected completion dates.

Bellingham, Washington Area

* Assembled, tested, troubleshot and repaired all models of Ryzex Inc. product.* Design and conduct independent experiments and tests. Direct implementation of required changes or modifications, Plan, conduct, and technical direct moderately complex projects.* Responsible for diagnosing, testing and repairing devices

Greater New Orleans Area

* Prepare server and installation of server operation systems in accordance with Casino Systems standard for data integrity and fault tolerance. * Maintain and upgraded fiber optic for all slot machines on the Casino floors and several locations.* Supplied the necessary measures for schematic capture as well as devise the appropriate board layouts.

Bachelor In Eet, Engineering

Associate In Eet, Engineering