Chad Smith Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Bethesda, Maryland, United States

Oversee program operations and develop processes to support new products, partners or initiatives including B2B loyalty, new member acquisitions, and subject matter expert for learning and development.

Bethesda, Maryland

Loyalty operations expert focused on improving the customer journey, managing platforms for global customer-facing and company-facing support teams, and monitoring operational performance using key performance indicators. Specialize in detailing process flow, creating standards, and developing controls. Analyze complex data to create reports and make policy recommendations to leadership. Also oversee acquisition of new members and work with vendors to create custom websites to improve member experience. Create communications for associates, leaders, and ownership to detail policies and processes.

Washington D.C. Metro Area

Oversee hotel operations, customer satisfaction, Human Resources, training, and financial reporting. Also worked with global food and beverage team to launch a restaurant proof of concept and finalize menu and operational processes before global launch at over 1,000 Courtyard by Marriott hotels. Raised associate satisfaction and appreciation scores over 30 points within the first year. Executed a hotel renovation while maintaining a profit margin.

Charlotte, North Carolina

I primarily oversee food and beverage and meetings and events. Tasks including hiring, training, cost controls, ordering, and banquet menu development. I also compile monthly financial reports and maintain the departmental checkbook.

Charlotte, North Carolina

Oversee operations including food and beverage, housekeeping, and front desk. I also maintain HR records and direct training for new hires. In addition to these operational tasks, I manage brand programs, maintain guest satisfaction, and manage accounts payable. Of course, weekly financial and operations reports and some revenue management are included in everyday tasks.

Aloft Charlotte Uptown At The Epicentre

Aloft Charlotte Uptown at the Epicentre is a vision of W hotels. As food and beverage director I manage food, beverage and banquet services for the hotel. This includes menu planning, ordering, inventory, event decor and scheduling. By using a creative approach we provide quality food, beverages and service within a limited service setting. I create dynamic cocktails to tease the senses and eclectic food menus using limited equipment and staff. Events I decorate are edgy and dynamic. Every day presents new challenges and exciting possibilities.

HOSA: Future Health Professionals is a co-curricular student organization for high school and college students interested in healthcare careers. As a pipeline for careers in healthcare, the goal of HOSA is to develop quality, compassionate healthcare providers using knowledge and development leadership and technical skills. As the director, I manage the organization under the direction of the Board of Directors. This includes meeting and conference planning, managing events, coordinating sponsors, creating a budget, maintaining the website and providing support to classroom teachers.I also brought in new partners to provide scholarships, funding for programs, and internship opportunities for students.

HOSA is a career and technical student organization for students interested in medical professions. As the leadership development coordinator I teach leadership skills to high school students through workshops and regular meetings. I also plan, design, and write all stage shows at the North Carolina conference for 4,000 attendees.

Charlotte, Nc

As Operations Manager I planned, designed, and executed social and corporate events. I exceeded sales expectations by seeking creative ways to source new business, developed marketing plans, designed restaurant menus. I have been published in a national magazine for planning a celebrity event.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelors Of Science In Management, Management

Bachelor Of Science - Bs, Zoology/Animal Biology