Christopher Hadley Email & Phone Number

Knoxville, Tennessee, United States

● Provided sole deskside and remote support to 100 employees across several offices and other remote locations.● Created process documentation for new hire checklists, fixed asset tracking, and general maintenance tasks● Worked with internal leadership, affected stakeholders, and multiple vendors to contract for company website overhaul focused on addressing broken functionality, security concerns, and a heavily outdated user interface.● Facilitated the installation, maintenance, and replacement of key infrastructure components sitewide.● Responsible for the purchasing, troubleshooting, and replacement of all company-owned equipment.● Installed, configured, and maintained all Audio-Visual equipment for on-site and remote functions.

900 Middlesex Turnpike, Billerica, Ma

• As a member of a three-person service desk team I provided deskside, remote, and project support to all members within a 400-employee company involved in the Biotech/Life Sciences industry.• Worked with director-level staff to deliver technical and logistical planning and support for an in-state headquarters relocation.• Assisted with the growth and development of the Information Technology department from a three-person team up to over twenty as the company grew from 200 employees to just above 400 over the course of a year.• Provided Audio Visual support and guidance for all applicable devices across three locations.• Helped develop and implement the department onboarding and orientation process for all new employees.• Created and maintained fixed asset tracking documentation for all department-owned equipment.

900 Middlesex Turnpike, Billerica, Ma

350 South Huntington Ave, Boston, Ma

• As a member of a seven-person technology department, I provided deskside, remote, and project support to all staff within a large non-profit organization comprising over 650 full-time and volunteer employees.• Team lead for front line service desk staff responsible for daily ticket resolution overview, ongoing project discussion, and communicating issues promptly to department management.• Responsible for coordinating and engaging in regular trips to three remote offices for break-fix incidents, general system health checks, and tech pain-points discussions with on-site staff.• Lead on the ground efforts to replace over five hundred PCs and other essential equipment during an intensive three-month refresh cycle.• Provided all Audio-Visual support for staff meetings and seminars.• Worked with department administrators to support and update internal SharePoint sites.

21 B Street, Burlington, Ma

• As a member of a four-person technology department, I provided deskside and remote support to a 450-employee company specializing in engineering, architecture, and construction due diligence solutions.• Prepped, tested, and deployed new and replacement computer systems for employees using Microsoft SCCM imaging software.• Helped to maintain and regularly update a Microsoft Access database containing all company-owned fixed technology assets.• Participated in bi-weekly new employee onboarding orientation events, training and acclimating end-users on company technology, standard computer software & hardware, and department expectations regarding their use.

65 Dartmouth Drive, Auburn, Nh

• As a member of a two-person technology department, I provided deskside, remote, and project support to a 200-employee company involved with RF engineering, in-building services, and software engineering.• Integral in helping to grow and establish the department as a core presence within the organization through the establishment of proper procedures, the creation of technical documentation, and collaboration with outside staff on goal planning and infrastructure projects.• Responsible for creating and implementing employee onboarding/offboarding process.• Installed, configured, deployed, and maintained all desktops, laptops, and some Linux & Windows-based servers.Helped maintain FreePBX phone server configurations, create new extensions, and provision Polycom desk and conference phones for use.• Took the lead on a project for a large telecom that required the design of a simple DAS network, prepped all initial device configurations for shipment, and remotely directed on-site technicians with its installation and connectivity testing within the United States House of Representatives.• Spearheaded PhishMe Simulator deployment – Initial user/group creation, scenario planning & result analysis.