Establish productive, professional relationships with key personnel in assigned customer accounts, with a focus on executive engagement and sponsorship and ensure a consistent cadence of communication between all necessary internal and external stakeholders occurs.Coordinate engagement with cross-departmental personnel including support, service, and management resources in order to achieve a high level of customer satisfactionProactively investigate, identify, and validate customer needs on an ongoing basis, driving Sangoma valueLead the strategic planning process that encompasses not only financial targets, but also potential contract renewals, conversions, upsells, and migrations of product platformsProactively managing contract lifecycles and renewalsPrepare, conduct, and lead Monthly, Quarterly and Annual Business Reviews as needed with assigned accounts Act as an escalation POC of for support, billing, or service concerns, researching root cause, and driving timely resolutionConsistently and thoroughly documenting all interactions in our customer relationship management (CRM) systemStaying informed on our industry and competition to ensure you are a knowledgeable and trusted advisorHolding ourselves and our fellow Sangoma peers accountable to ensure our customers have a positive experience and achieve success with Sangoma’s products and services

Responsible for Managing Strategic Accounts and oversee Customer Experience.

• Manage relationship with Enterprise and SMB customers and act as a liaison and escalation point between the customer and NetFortris operations teams. • Cultivate new relationships with current customers and ensure client satisfaction, ultimately to secure a contract renewal. • Efficiently address customer requests and concerns in a professional and prompt manor. • Standard account management practices; including regular conference call administration and meeting documentation, report distribution, task tracking, and risk mitigation

As an Enterprise Project Manager I am responsible for initiating and maintaining the lifecycle of multiple projects for both existing and new Enterprise customers. My efforts culminate in complete customer satisfaction from successful implementation of services purchased through the sales channel, while addressing additional technical needs that may arise through the project lifecycle. Through the project lifecycle, I study technological networking concepts and collaborate with customer technical groups. I am also act as a liaison between 3rd party vendors or other external entities. I communicate and collaborate with all entities brought by the customer in order to deploy cohesive products and services. I deploy accordingly a given product/service by efficiently addressing customer concerns in a professional and prompt manor utilizing standard project management practices. Standard project management practices utilized include regular conference call administration, maintaining a project dashboard report, distribution of relevant technical information, task tracking, budgeting and risk mitigation.

I am responsible for Project Management of Full Service Installs and Customer On-boarding. I manage a team of install engineers who perform onsite Design, Planning, Site Survey, Physical Installation, Phone installation, Testing, Project Completion and Customer Training.Fonality provides unified phone systems and applications for growing businesses. More than 30,000 businesses in 99 countries rely on Fonality to help them remove the friction that slows business momentum. Our customers select the deployment, voice connectivity and payment options that best meet their needs.

I am responsible for onsite Design, Planning, Site Survey, Physical Installation, Phone installation, Testing, Project Completion and Customer Training.Fonality provides unified phone systems and applications for growing businesses. More than 30,000 businesses in 99 countries rely on Fonality to help them remove the friction that slows business momentum. Our customers select the deployment, voice connectivity and payment options that best meet their needs.

I am responsible for taking care of all Internal Clients IT requests. Anything from Setting up New Employee's with all their IT Equipment and Accounts to administering Servers and all other IT Systems. I also help my other team mates remotely at our other locations in LA and Manila.

Responsible for resolving systematic and/or operational issues for large enterprise customers in a timely and professional manner. Manage customer accounts by analyzing, reproducing and resolving complex situations which may be related to software, hardware, or network related issues. Prioritize and manage multiple issues while maintaining the high level of service that our customers have come to expect.

-Help Desk Support, On-site PC Repair, Active Directory Management, Antivirus deployment and upkeep, EOB administrator.

Serving where ever a sick and infected computer may be. Protecting the innocent and public from computer catastophe.

Under the direction of the Store Manager, I was responsible for providing Superior Customer Service while achieving sales and margin budgets by managing the growth and profitability of retail and specialty sales initiatives (i.e. Special Order, Commercial and Installed Sales). I am responsible for managing all Sales Specialists’ performance and work with employees to achieve individual and budgeted sales goals. I had to ensure maximum productivity by monitoring sales as compared to payroll expense, monitor sales, identify sales opportunities, and set the standard for providing exceptional service by interacting with customers

First Double Agent Hired to roll out Geek Squad in DFWSupported Desktop, Laptop and Server Platforms for ClientsDiagnose and Repair Computer Systems Teach and train clients in their homes on functionality for their systemsSetup and installation of new computersAtmel

Authored and Implemented Preventive Maintenance Procedures for Defect Metrology EquipmentSupported Desktop, Laptop and Server Platforms for facility staffDiagnose, Repair and Maintain Computer SystemsWindows NT System Administrator Performed Routine Server MaintenanceSetup and installation of new desktop computers, switches, server blades and all cablingComplete Network configuration and implementation of domain servers and managed domain communication between computer systems and tool sets in the facility