Chad Martin Email & Phone Number

As a senior in our department we are involved in a variety of different tasks. We are expected to manage a daily case load while assisting with phone calls assisting our credit union experience center bank branches and contact call center. As a senior, we also are expected to assist with occasional escalation based issues focusing on member experience. My department is very project and report based that we manage. This can range from daily reports to updating procedures.

Hillsboro, Or, United States

In this role I work on a dedicated team at our corporate office that supports a lot of back office procedures for the credit union involving our members. We assist with functions regarding debit, credit and ATM cards in a variety of ways. Examples can include working with fraud issues, disputes, assisting branches with troubleshooting member account issues and dealing with payment research. We are also a back office phone support for our contact center and bank branches.

Beaverton, Oregon

Assisting with the process of facilitating prospective customers to the right department who were interested in purchasing new health insurance plans. Our department responded to potential leads and reached out to answer any questions with the goal of directing customers to our sales team for new health insurance plan purchases.

United States

Providing customer service and upselling of necessary products based on customer needs. Assisted with credit card applications.

United States

Rewarding experience that involved working with kids with special needs at the educational level. Challenged by dealing with a variety of issues but motivated to make a difference.

United States

Customer Service Representative working in marketing, outbound calls and recall reimbursements Accepts new challenges and expectations easily, as reflected in many roles during three year period