Chad Miller Email & Phone Number

Greenville, SC, US

Southeast Carolinas Region

Ithaca, New York, United States

Lead a team of 40 people in fixed, variable and administrative departments to achieve success standards set by the manufacturer and ownership. Developed and implemented sales and marketing standards by following market trends and making data driven decisions to optimize the dealerships performance. Achieved and maintained Retail Sales Effectiveness goals.

Ithaca, New York Area

• Hiring for sales and sales manager positions, completing, performance evaluations regularly and developing short and long-term goals for each sales associate.
• Maintaining Customer Satisfaction goals which meet and exceed corporate and manufacturer standards.
• Effectively communicating with the all sales associates on a weekly basis to review sales forecasts and ensure consistency with annual projections.
• Paying close attention to daily operations, recommending and creating improved courses of action where necessary.
• Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.
• Providing dealership executives with weekly reports on the financial condition of the Sales Department.

Ithaca, New York Area

Ithaca, New York Area

• Managed all aspects of the dealership’s finance and insurance department, including offering vehicle financing, extended warranty and other aftermarket products to customers.
• Responsible for managing the sales department
• Worked with variety of lending institutions to secure best available financing options for customers.
• Managed dealership compliance with all federal, state and local regulations applicable to the sales and finance departments (including red flag rules, safeguarding non-public information, risk based pricing guidelines.
• Responsible for training sales associates on all aspects of vehicle financing, aftermarket product sales and managing the turnover process to the dealership’s F&I office.
• Responsible for maintaining the dealership’s website and social media presence.

Ithaca, NY

• Responsible for handling all Internet generated leads in a timely fashion in accordance with dealership guidelines.
• Handled all aspects on Internet-based vehicle sales, including price negotiation, offering financing and aftermarket product options, scheduling deliveries and handling delivery process.

Ithaca, New York Area

• Ensured that all apartments were fully rented for the next academic year
• Resolved tenants complaints and concerns
• Accounts payable
• Accounts receivable
• Hired and trained new staff
• Supervised one Rental Administrator and three full time maintenance workers

Sarasota County, FL

• Performed fiduciary duties to my clients which included: obedience, loyalty, disclosure, confidentiality, accountability, and reasonable care
• Marketed myself and the company
• Oversaw all aspects of real estate transactions
• Remained up to date on current market trends

Sarasota, Florida Area

• Handled group reservations
• Implemented customer satisfaction programs
• Marketed the property
• Hired and trained new employees
• Supervised three Front Desk Clerks
• Created Employee schedules

Bachelor Of Business Administration (B.B.A.), Hospitality Management

Education record