Chad Miller Email & Phone Number

Greenville, Sc, Us

Southeast Carolinas Region

Ithaca, New York, United States

Lead a team of 40 people in fixed, variable and administrative departments to achieve success standards set by the manufacturer and ownership. Developed and implemented sales and marketing standards by following market trends and making data driven decisions to optimize the dealerships performance. Achieved and maintained Retail Sales Effectiveness goals set by the manufacturer and ownership. Overseeing the dealerships financial operations, including budgeting, forecasting and expense control. Analyzed the Financial Statement and take actions to improve operations based on NADA guides. Ensuring that the dealership complies with all federal, state and local regulations and industry standards. Managed vehicle inventory levels, including ordering, pricing and stocking to meet market demand. Implemented effective inventory control practices to keep inventory costs low and maximize profitability. Developed and implemented strategies to increase service department revenue and customer retention. Resolved any customer complaints as they arise. Recruited, trained and developed employees to maintain a skilled and motivated workforce. Oversaw the maintenance and cleanliness of the dealership facility.

Ithaca, New York Area

• Hiring for sales and sales manager positions, completing, performance evaluations regularly and developing short and long-term goals for each sales associate.• Maintaining Customer Satisfaction goals which meet and exceed corporate and manufacturer standards.• Effectively communicating with the all sales associates on a weekly basis to review sales forecasts and ensure consistency with annual projections.• Paying close attention to daily operations, recommending and creating improved courses of action where necessary.• Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.• Providing dealership executives with weekly reports on the financial condition of the Sales Department.• Responsible for driving new and used car profit. • Maintaining an enthusiastic attitude to build positive employee attitudes and morale. Overseeing and maintaining compensation plans for all sales associates.• Participate in advertising strategies and monthly advertising game plan• Focusing on any customer complaints and taking the necessary steps to resolve them.• In charge of arranging wholesale vehicles to be sold at auction.• Finding avenues to acquire used vehicles to sell

Ithaca, New York Area

Ithaca, New York Area

• Managed all aspects of the dealership’s finance and insurance department, including offering vehicle financing, extended warranty and other aftermarket products to customers.• Responsible for managing the sales department • Worked with variety of lending institutions to secure best available financing options for customers.• Managed dealership compliance with all federal, state and local regulations applicable to the sales and finance departments (including red flag rules, safeguarding non-public information, risk based pricing guidelines, OFAC, adverse action notifications and Federal Regulations M and Z).• Responsible for training sales associates on all aspects of vehicle financing, aftermarket product sales and managing the turnover process to the dealership’s F&I office. • Responsible for maintaining the dealership’s website and social media presence. • Responsible for creating and implementing the dealership’s e-mail campaigns. • Responsible for creating and ensuring accuracy of all weekly print advertising.• Responsible for reviewing and interpreting data provided by online lead providers to effectively target online advertising funds.

Ithaca, Ny

• Responsible for handling all Internet generated leads in a timely fashion in accordance with dealership guidelines.• Handled all aspects on Internet-based vehicle sales, including price negotiation, offering financing and aftermarket product options, scheduling deliveries and handling delivery process.

Ithaca, New York Area

• Ensured that all apartments were fully rented for the next academic year • Resolved tenants complaints and concerns • Accounts payable • Accounts receivable• Hired and trained new staff• Supervised one Rental Administrator and three full time maintenance workers• Procured estimates from outside vendors in preparation for renovation projects• Performed property inspections• Ensured that maintenance requests were resolved in a timely and efficient manner

Sarasota County, Fl

• Performed fiduciary duties to my clients which included: obedience, loyalty, disclosure, confidentiality, accountability, and reasonable care • Marketed myself and the company • Oversaw all aspects of real estate transactions• Remained up to date on current market trends

Sarasota, Florida Area

• Handled group reservations • Implemented customer satisfaction programs • Marketed the property • Hired and trained new employees • Supervised three Front Desk Clerks• Created Employee schedules • Oversaw the daily activities of the front desk • Effectively communicated with the Maintenance and Housekeeping departments

Bachelor Of Business Administration (B.B.A.), Hospitality Management

Education record