Certified Pigment Solution Architect, CCH Tagetik Champion and Trainer adept at managing multifaceted software implementation projects across diverse industries. Regularly oversee 3-4 projects concurrently, ensuring smooth execution and timely delivery. Lead cross-functional teams through the entire project lifecycle, fostering collaboration and task alignment.● Demonstrated expertise as a technical subject matter specialist, proficiently implementing and supporting the CCH Tagetik software platform. The go to person for solving complex technical problems across the organization.● Engaged closely with clients through design sessions, skillfully gathering and documenting business requirements to ensure the seamless integration and long-term adoption of a comprehensive solution.● Assumed the role of a project manager, efficiently organizing and coordinating implementation tasks for both VantagePoint implementation consultants and client project teams. Employed a blend of waterfall and agile techniques to ensure project success.● Functioned as a data integration specialist on behalf of clients, providing valuable guidance on incorporating data from diverse source systems to facilitate well-informed decision-making.● Created proof-of-concepts (POCs) and presented captivating demonstrations to clients to promote Tagetik and Pigment solutions.● CCH Tagetik Training certified, developing and delivered standardized training content to empower clients to independently support, maintain, and customize their solutions on-demand.

Tagetik Implementation Consultant specializing in Budgeting Planning & Forecasting, Consolidation, and Advanced Analytics & Dashboarding.

Owned full Hyperscience software implementation process for large enterprises and government institutions. Led customer relationships from post-sales through customer deployment, implemented complex use cases to automate processing of unstructured inputs and raw information to get to swifter and smarter business outcomes.● Worked closely with customers to build and execute effective implementation project plans for new implementations and complex new use cases; monitored project timelines and ensured milestones are met.● Acted as the liaison between customers and Hyperscience during implementation to prioritize issues, elicit feedback, and present customers with new opportunities.● Monitored customer health to stay ahead of the customer challenges to continually drive product adoption.● Actively managed and prioritized multiple customers with competing needs and varying processes.● Led customer-facing training sessions / webinars to provide training / communicate product enhancements.● Became a product expert by engaging with the product, investigating technical concepts, and actively sought deeper product understanding.● Partnered with the Product Team to advocate for new feature requests and ensured customer feedback was incorporated into product roadmap planning.

Drove complex and diverse software implementation projects across the Higher Education market using Axiom Software Enterprise Performance Management (EPM) suite for Higher Education. Facilitated, architected, and implemented Syntellis’ proprietary financial planning solutions based on the client’s business requirements.● Served as a technical subject matter expert implementing and supporting Axiom Software, a robust and highly customizable web-based, Microsoft Excel, and SQL Server software platform.● Came alongside clients by facilitating design sessions for the purposes of gathering and documenting business requirements to ensure long-term adoption of a holistic solution.● Acted as project manager by organizing and coordinating implementation tasks among Syntellis implementation consultants and client project teams using both waterfall and agile techniques.● On behalf of the client, served as a data integration specialist by providing guidance on incorporating data from various source systems to make informed decisions.● Created and delivered repeatable and on-demand training content for the purposes of educating clients on how to support, maintain, and customize their solution. ● Developed and delivered onboarding training content for new offshore consultants.● Partnered with Syntellis’ Higher Education product development team by providing meaningful feedback and highly sought-after custom assets.

Implemented and supported KHA’s server and network infrastructure, manage a team of Service Desk Analysts, champion exceptional service for 500+ local and dispersed employees across 6 offices. Built quality relationships with internal and external stakeholders and vendors. Established and maintained industry best practices for project management, ITIL service management, corporate infrastructure, security, and compliance audits.● Dedicated project leader and manager ensuring completeness and timeliness of technology implementations.● Known as a customer focused and relational Service Desk Manager by implementing ITIL framework best practices, monitoring appropriate SLAs, creating meaningful workflows, and empowering the IT Service Desk Analysts to quickly and accurately resolve incidents.● Key facilitator of successful SSAE16 SOC2 audit by authoring and implementing key IT policies / procedures.● Developed and presented comprehensive on-boarding training for new employees.● Designed innovative technical solutions to optimize employee performance and maintained HIPAA and SSAE16 SOC2 compliance.● Delivered 24/7/365 monitoring and managing of internal IT infrastructure technologies ensuring minimal downtime to employees and productivity.● Oversaw asset management, provided long-range planning for IT, and influenced IT budget and expenses.● Elected member of the Employee Engagement Committee (EEC); directed KHA corporate culture through quarterly activities and philanthropy events.

Led support, maintenance, and installation of financial planning and performance management solutions to mid-market and large-enterprise organizations. Excelled as internal Systems Administrator in charge of maintaining network, active directory, Exchange, SQL Server, and virtual machines. ● Delivered “best in class” client service; supported 100 customers across 7 industries (scored 4.8/5.0 on client survey) and closed 156 cases per month (average time to close = 2 days).● Designed and implemented software as a service (SaaS) offering powered by Microsoft Azure.● Revamped Axiom EPM Product Portal to slash site administration overhead and optimize processes. ● Directed technical overviews with client IT to size/plan appropriate server infrastructure to support the company.● Produced internal/external video trainings to encourage self-service and understanding of administering the Axiom EPM platform. ● Facilitated quality assurance testing and submittal of 600+ work items to support product development.● Assisted sales by contributing to RFPs and conducting pre-sales technical overviews to customer stakeholders.

Directed installation and support of company’s proprietary software tools. Provided highest level of customer satisfaction across a portfolio of 11 healthcare organizations. Led, mentored, and coached subordinates and supported opportunities for their career growth. ● Forged strategic client relationships; headed weekly conference calls, prioritized open items, conducted trainings, and provided status updates to directors and key stakeholders ● Executed SQL and technical support; maintained company’s proprietary tools by actively prioritizing and assessing client needs in real-time● Met all deadlines with ease while prioritizing 50 active requests among 3 analysts across multiple service lines ● Employed expertise in organizational tools and methodologies to interactively develop competencies and enhance independency among company analysts

Design and implement, all mission-critical database systems and computer infrastructures aligned with corporate objectives. Ensure high levels of data availability by maintaining and performance tuning all information systems.● $2 million total savings realized as project manager designing and developing 2 fully validated and FDA CFR Part 11 compliant data management systems, originally planned for outsourcing for the capture of U.S. and European clinical data.● Designed and developed multi-functional clinical trial management system providing an all encompassing solution that includes site and patient recruitment tracking, financial accruals and forecasting, patient scheduling and status, and dynamic reporting using Crystal Reports.● 99% system uptime realized as project manager migrating a mixed domain environment to active directory including successful rollout of Microsoft Exchange 2003.● Provide 24x7 management and support to Spiration’s computer infrastructure.

Ensured stability, and efficient operation of in-house information system and network in a Windows infrastructure.● Saved $3,000 in monthly long distance charges as key leader of VoIP installation between Redmond, Washington and Burlington, North Carolina offices.● Provided management and support for corporate infrastructure including UNIX, Novell, and Windows servers.● Project managed implementation of Microsoft Exchange as new corporate standard on time and under budget.● Designed, developed, and managed corporate website and helpdesk system.● Innovated enterprise backup solution and disaster recovery procedures.

Consulted with clients on IT issues as manager of local office.● Recognized for exceptional customer skills as technical consultant performing server/workstation installations and break/fix jobs for numerous companies throughout the Pacific Northwest.● Managed and supported corporate infrastructure at all three remote locations in a WAN environment.● Utilized fault tolerant and load balancing technologies as project manager implementing Microsoft Exchange rollout to all three remote locations.● Project managed, designed, and implemented corporate website.