Main technical contact for strategic partnerships. Provide technical support, product updates, and review the relationship for beneficial new integrations. Provide proactive support by reviewing integration health and reporting issues with contacts at the partner.

Personal contact with channel Partners of PayPal. Assisting with any technical issues and integrations. Assisting internal contacts to help grow the portfolio.

• Assist high dollar merchants via phone and email with technical support questions.• Bug reporting: Gather information from contacts, replicate the issue, provide steps to reproduce, go through back end logs to determine the server and machine causing the issue, and submit detailed analysis to Site Reliability Engineers.• Conduct tests of merchant site and PayPal code to determine issues.• Provide merchant technical reviews of the merchant’s website and PayPal integration in order… Show more • Assist high dollar merchants via phone and email with technical support questions.• Bug reporting: Gather information from contacts, replicate the issue, provide steps to reproduce, go through back end logs to determine the server and machine causing the issue, and submit detailed analysis to Site Reliability Engineers.• Conduct tests of merchant site and PayPal code to determine issues.• Provide merchant technical reviews of the merchant’s website and PayPal integration in order to increase conversion rate and reduce errors. Show less

Assist merchants to integrate PayPal into their business.

· Analyze business models of high risk merchants and perform due diligence to protect PayPal and their customers.· Build and maintain department communications databases including customer facing emails and internal notations.· Work with policy teammates on various projects to improve due diligence policies and reduce impact to the customer.

A video podcast that is distributed on Twitch.tv, YouTube, iTunes, Stitcher, and other podcast directories.The Pile of Shame is a support group for gamers that buy more games than they can handle.Relevant skills: Producing, audio and video switching, graphic design, RSS feed maintenance, marketing, social networking, delegation.

• Assist customers in accessing and navigating various web portals for the bank and associate banks.• Troubleshooting Mac and PC web browsers, Quicken, Quickbooks, and Microsoft Money.

• Underwriting for direct consumer loans.• Resident expert in credit card processes and risk management.• Work with branches across the country with loan questions.• Provide customer service via phone and e-mail.

• Provide customer support after normal business hours.· Detect and prevent fraud on credit card products.· Credit underwriting.· Make credit decisions for increases, reinstatement of accounts, and additional card requests.