Chamara Perera Email & Phone Number

Minneapolis, Mn, Us

• Conducted Network Migration for NA,EU and Asia Amazon fulfillment sites to successfully upgrade legacy fc network to Fiber Fabric Network infrastructure as NDE • Collaborated with cross-functional teams to implement new network technologies and provide support for various networking projects • Managed network configurations and upgrades to ensure smooth operation and seamless integration of new technologies• worked as SME of the team Stephen hart region Tiger team 3 and successfully completed Fcnet to FFN Migration with planning and coordinating with internal and external stakeholders • Lead large-scale Amazon new site build projects for various Network stack TB,FFN,FFNx deploying and configure fiber connection and cisco switches, firewall, routers in MDF & IDF• Identify the risk in early stages for infrastructure project and execute mitigation plan with ITPM and internal and external stakeholders.• Provided technical support and training to end users on network-related issues and best practices• Deploying Wan Circuit upgrade coordinate with Local IT and ISP’s for sites in NA, EU and Asia • Share knowledge with Local Engineers to improve their knowledge for latest products and technologies • Creating and Executing Network MCM with Local Amazon sites for Network upgrade coordinate with Local IT with their down times • Member of 24x7 on-call rotation in Minnesota Amazon sites • Work with Local & external vendors and other technical personnel for problem resolution• Troubleshoot live Network issues for BGP, DNS, TCP/IP and work with local IT team to find layer 1 Layer 2 issues • Leading MOC,SDwan UMN project for Minnesota node with support team to successfully closure

Minneapolis, Minnesota, United States

• Provided advanced technical support for complex IT issues, ensuring timely resolution and minimal downtime for users• Deployed new Amazon site built and worked as Lead Build engineer for NA new sites • Evaluated and implemented new technologies to improve IT infrastructure and services, increasing efficiency and user satisfaction• Collaborated with cross-functional teams to plan and execute IT projects, such as system upgrades and migrations, while adhering to timelines and budget constraints• Act as the escalation point for complex technical issues, providing in-depth troubleshooting and resolution support to junior IT Support Engineers

Minneapolis, Minnesota, United States

• Perform Desktop support including installing and upgrading software, installing hardware, implementing file backups and imaging. • Systems Administration of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, Exchange Server including email flow troubleshooting • Monitor network through Cisco Meraki and Provides supports for network issues • Monitor alerts and report issues to the Service provider and follow up through to final resolutions. • Microsoft office 365 and exchange administration including Migration and user management • Review and create knowledge base articles and technical documentation. • Provide VOIP support to clients and manage their devices

Minneapolis, Minnesota, United States

• POS device support including imaging, file upload • Print Management & Setup• Monitor NOC board and escalate service request• Record, track, and document the Managed Services Support problem-solving process, including all successful and unsuccessful decisions made • Setup email & Antivirus program• Volume License Management

Fargo, North Dakota, United States

• Held accountable for applying strong communication, problem solving, and analytical skills while working closely with IT technical staff to determine technical solutions to achieve business requirements. • Demonstrate excellent knowledge of Markov, Mozart, and CMS applications to support day-to-day packaging and manufacturing plan. • Display strong organizational, time management and multi-tasking skills with ability to prioritize tasks and utilize excellent interpersonal skills to work productively with end-users, team members, and management.• Daily Weekly Monthly Metric update.

Colombo, Western, Sri Lanka

Colombo, Western, Sri Lanka

Colombo, Western, Sri Lanka

Master'S Degree, Business Administration And Management, General

Higher Diploma In Information Technology, Information Technology, Higher Diploma

Diploma, Information Technology, Diploma

Bachelor Of Information Technology - Bit, Information Technology

Bachelor Of Information Technology - Bit, Information Technology

Education record

Bachelor Of Technology - Bit, Information Technology

Bachelor Of Technology - Bit, Information Technology