I'm an Experienced Operations Manager that understands that I play a key role in utilizing my training, staff and other resources to aide in assembling a game plan that drives profitable business growth. I have a very competitive attitude and thrive on making it happen. I am consistently utilizing the Six Sigma concept on the way I drive my business. (In addition, My name is Champion)I'm focused on increasing my staffs performance through constructive and continuous coaching and developing. I have had much success with establishing a jointly prepared actions plans with my staff to gain their buy in and having a clear understanding of what is expected from both parties involved, in achieving desired results.I'm focused on creating an environment that has structure, but has a ever challenging and rewarding touch that keeps my staff returning for more.From observing daily activity and spending time identifying trends, I am able to share best practices and having calibration meetings ( with My Team, Training and QA Team) to assure objectives are in aligned. (Six Sigma principal)I have experience with driving BPO, KPI, Outsourcing sales, Project Management and marketing organizations.I'm an individual with: * An insightful analytical Sales Manager, who can organize disparate data in a timely and accurate prospective.* An experienced Leader who can build and drive efficient results. A person with a lot of Integrity in the way I do business.* A strategic thinker who understands the power and potentials of building a strong relationship with the client/customer to help in leveraging their feedback and creating a strategic plan that my internal customers understand, that we need to consistently work hard to deliver results. * A motivator, which I'm often found on the sales floor with my sleeves roll-up and assisting in driving result. Always!*.Specialties: Call Center and Project Management experience. Managing KPI and P&L objectives.