Chanda Walker Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas

San Antonio, Texas Area

Participate in month end close process for area. Prepare, verify, code and post journal entries to the general ledger for inter company allocations and other accounts, as assigned. May include legal invoice coding and processing weekly payment extract file or wireless telecommunications invoice coding and processing monthly standard cost allocation. Prepare and update monthly balance sheet reconciliations for assigned accounts, including inter company accounts. Analyze and document variances and proposed resolution for review. Use office automated systems to input data, scan journal entries, generate ad hoc reports and conduct specialized research projects. Verify and approve expense reports.

San Antonio, Texas Area

Responsible for all base, delivery, and retail pricing associated with Harland Clarke's clients. This includes accurately setting up new clients' accounts in the billing system and maintaining existing accounts to include all retail pricing and concessions as interpreted from clients, field sales, and contract requirements. Creates and maintains complex product, pricing, and retail price records impacting company delivery increases, general price adjustments, and catalog releases.

San Antonio, Texas Area

Responsible for providing excellent customer service to members with questions about automobile, homeowners, and valuable personal property insurance plans. Ability to set up new automobile purchase plans. Solicit other products offered by the company. Handle billing questions and set up payment plans as needed.

Norfolk, Virginia Area

Responsible for providing excellent customer service to members with questions about automobile insurance. Set up new policies and maintenance existing accounts in licensed states.

Norfolk, Virginia Area

Executes security controls to prevent hackers from infiltrating company information or jeopardizing e-commerce programs. Researches attempted efforts to compromise security protocols. Maintains security systems for routers and switches. Administers security policies to control access to systems. Provides information to management regarding the negative impact on business caused by theft, destruction, alteration or denial of access to information. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Answers help desk calls for internal associates having access issues with various systems.

Norfolk, Virginia Area

Responsible for the continuous risk analysis of support as well as the advanced level reporting for the Operations Team. Worked with project team members throughout phases of planning, implementation, and control throughout the multigenerational plan of the Quality Design for Six Sigma. Partnered with the line of business to analyze and close needs gaps, designed the appropriate monitoring plan, and ensured sound measurement criteria and communication of monitoring process.Conduct monthly calibration sessions with business partners to ensure consistency. Provide feedback to associates on call quality. Train new hires on Quality procedures. Create Quality tips to improve associate performance.

Norfolk, Virginia Area

Responsible for coaching and developing the Quality Coaches, listening to account managers areas of opportunity and giving both positive and negative feedback. Acting in supervisor role for the Norfolk site conducting yearly appraisals and monthly manage your performance sessions. Attended monthly site leader meetings to give Quality updates. Created Process Maps and FMEA’s (Failure Mode Effects Analysis) for the Norfolk site.Conduct a random sample of call evaluations for assigned Team Leaders and communicate findings to the team leaders, Unit Leaders, and training partners. Review business practices, processes and trends. Provides detailed analysis of findings. Conduct on one or refresher classes as needed with front line associates, in addition to measurement and reporting of performance improvement.Partner and collaborate with Team Leaders to analyze call evaluation data and performance using Pareto Charts, facts, and data. Develop and maintain action plans and necessary training for the Account Managers, Team Leaders, Unit Leaders, and Site Leader for improvement opportunities related to collector performance, customer satisfaction, and compliance. Identify performance trends, communicate to business partners and publish regular action plan status updates.Assisted in compiling research for different phases of planning during projects.

Norfolk, Virginia Area

Responsible for coaching and developing the Quality Coaches, listening to account managers areas of opportunity and giving both positive and negative feedback. Acting in supervisor role for the Norfolk site conducting yearly appraisals and monthly manage your performance sessions. Attended monthly site leader meetings to give Quality updates. Created Process Maps and FMEA’s (Failure Mode Effects Analysis) for the Norfolk site.

Norfolk, Virginia Area

Responsible for interpreting MIS reporting and finding areas of improvement for collection account managers. Call monitoring side by side or remotely using the PTS system to ensure quality customer service. Providing both positive and negative feedback to collection account managers on performance. Work with new hires while in training and during OJT. Provide training classes as necessary. Partner with Team Managers to develop action plans.

Coached and developed team members by remote listening and side by side sessions. Handle account review forms and other manual review forms as needed. Answered all escalated calls. Maintained group issues in Team Manager’s absence.

Master'S Degree, Accounting

Associates Degree, Accounting

Bachelor’S Degree, Accounting