Chandan Kumar Email & Phone Number

Okhla Industrial Area, Phase - Ii, New Delhi

Company Profile:Infocom Network Ltd. is an ISO 9001: 2000 certified company, conceptualized in 1996 and it has created a niche as India's largest online B2B e-marketplace, offering comprehensive business solutions to the global EXIM community (Exporters, Importers and Manufacturers) through its wide array of online services, directory services and facilitation of trade promotional events (Domestic & International).Job Responsibilities:Educating customers on tradeindia products and services.Solving queries of paid clients related to their Domain, Catalog, Website etc. and forwarding their concerns to respective departments if required.Providing technical guidance to the clients like Helping them with login issues,or any other assistance like doing some minor changes in the online catalog etc.

Noida Area, India

Understanding customer requirement, resolving customer queries related to product and service.End to end ownership of the customer order i.e order entry till product delivery to customer.Order management by tracking the order at all stages like order confirmation, payment verification, ordering to vendor, tracking with vendor for product dispatch.Providing further assistance related to products/services on pre-sales or post-sales calls required to customer.Mentoring new joiners in the team on systems and processes.