Chandan Kumar Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Established in 2004, SPECTRAFORCE® is now a leading US staffing firm known for exceptional client service and innovative A.I.-powered talent acquisition. We offer Contingent, Permanent, and Statement of Work (SOW) staffing solutions across sectors like Technology, Financial Services, and Healthcare. With over 140 clients across the US, Canada, Puerto Rico, Costa Rica, and India, we celebrate NEWJOBPHORIA®—transforming careers one placement at a time.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Inbound Call Handling: Managed a high volume of inbound calls from customers of the largest e-commerce platform in India, ensuring each interaction was handled efficiently and professionally.Customer Support: Provided comprehensive support to customers, addressing a wide range of issues including order status, returns, refunds, product inquiries, and account management.Issue Resolution: Utilized problem-solving skills to resolve customer complaints and issues promptly, ensuring customer satisfaction and maintaining a high level of service quality.Product Knowledge: Maintained up-to-date knowledge of the e-commerce platform’s products, services, policies, and procedures to provide accurate and relevant information to customers.Documentation: Accurately documented customer interactions and transactions, recording details of inquiries, complaints, and actions taken to facilitate seamless follow-up and reporting.Communication Skills: Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.Customer Education: Educated customers on how to use the e-commerce platform effectively, including navigating the website, placing orders, and utilizing available features and services.Team Collaboration: Collaborated with team members and other departments to resolve complex issues, share knowledge, and improve overall customer service operations.Performance Metrics: Consistently met or exceeded performance metrics, including call handling time, customer satisfaction scores, and first-call resolution rates.Feedback Handling: Gathered and reported customer feedback to help the e-commerce platform improve its services and address any recurring issues or concerns.