• Use data-backed insights to provide a clear model for business with an objective to improve revenue and the customer experience.• Build up data models and visualizations for underutilized customers against their potential lifetime value.• Increase the availability and reliability of the systems to serve the customers and clients.• Designed the KPIs for Incidents to dig dipper and identify the differences.• Enhance the Client Journey experinces.• Speratae signal from noises by introducing the granular level of events & Incidents.• Increased the % of customer base by retaining the customers with sharing analysis of demogrpahic profile and transactions history to relationship managers.• Introduced customer Anlaytics with in a bank to learn specifically which products fit most within a customer’s needs, especially as those needs change.• Introduced Promotional Campaign Managment to increase the customer base and loyality of existing one.• Optimizing the user expereince by using customer anlaytics.• Reduced 80% of time for the real time Onboarding. • Delivered the Service & Systems to be available with a target of 100% for the Business to serve the clients & customers.• Engaged CIOs and stakeholders to understand the business objective and managed the service to deliver the business Goals. • Designed the important KRIs to review periodically as well as interpret into a story.• Introduced "OneView" business value dashboard to make data and information accessible for the CIOs, CTMs, Business and support heads to review and make meaningful decision for business.

• Technology demand management/Capacity Management – Engaging with CIO world to jointly agree and commit to an annual invest plan for the following year. • Adoption of SRE and implementation for SLOs & SLIs. • Data Management:-Involve in developing Global Solutions for Retail Analytics, Developing the Road maps and Work with cross-functional teams to gather data, reporting, and analysis needs; apply critical thinking to either create new long-term solutions • Retail Data Analytics – Accountable for the data inputs and outputs of Retail Data Analytics systems to facilitate the accurate implementation to data be in centralize location for analysis.• Excursus on Data Analytics -- Retail marketing campaigns to test & learn around response propensity, pricing sensitivity, best time to contact, offer sequencing. Manage customer contact, tracking of campaigns and channel performance for learning and feedback.s• Project & Delivery:- Drive the development and implementation of integrated intelligence framework for Retail Analytics requires data in a centralize location for Analysis and Model Building.• Data Analytics:- provide complete solution to business problems related to his/her portfolio using statistical techniques to develop predictive models and customer segmentation• Design Influence – Membership & contribution in Technology Councils to influence thinking on availability/stability /Security/data integrity at design stage for projects/standards and policies • ICM Management – Contribute to resolving incidents by providing the business impact, updating stakeholders, assessing trends with an objective of incident reduction • Risk & Audit Management – Facilitate identification to mitigation of service stability/availability risks, facilitate Business Impact assessment reviews• SLA Management – Facilitate periodic SLA reviews • People Development: - Perform role of counselor and coach; provide input and guidance into the staffing process.

• Lead of new workstream which aims to support clients through Digital Transformation with Change Management.• Understand each CIO of domains affiliate requirements to devise overall Change Plan, Strategy and Execution to meet project objectives.• Oversee project and team to ensure quality and timely delivery of change deliverables such as Stakeholder Analysis, Training, Communications, Business Process Assessment, Change Impact Assessment and Change Progress.• Involved in domain strategic planning (digital roadmap, strategy) by contributing and driving digital strategies, workshops and planning. • Support integration of change management activities into project management plans and activities.

• Responsible for Service Delivery and Operations - Design, Build & Support for Global Infrastructure.• Oversees the integration of all service delivery units and constantly improves the quality and inter-working of the whole Service Team.• Encourage and Motivate team to follow Security Standards and Guidelines. Lead team to develop custom tools in any of the programming language to monitor messaging infrastructure. • Represent Middleware team in Various Audit (CORP, PMR ). • Drive Projects for Automation and Technical Remediation.• Coordinate and Collaborate with different Service Line (Unix,DB,Win) to drive Middleware Strategy.• Experienced in delivery to Global clients for concurrent multiple end to end Middleware projects.• Responsible for people management, People development and Talent retention strategies and execution.• Motivates, develops and mentors other service delivery employees and managers where relevant.• Maximizes same account synergies and opportunities for new synergies

I have worked in ANZ INDIA Pvt. Ltd. as a Middleware Designer