♦ Oversee operation, coordination and administration of ongoing programs including planning,organizing, staffing, volunteers, interns, daily program activities and youth programs.♦ Coordinate, monitor and / or supervise the actives of assigned volunteers and interns.♦ Assist in development of new initiatives to support the strategic direction, goals and objectives ofthe organization.♦ Assist in development of program evaluation framework to assess the strengths of the programand to identify areas for improvement.♦ Ensure that program activities operate within the policies and procedures of the organization.♦ Ensure that program activities comply with all relevant legislation and professional standards.♦ Develop forms and records to document program activities.♦ Develop and schedule program activities in accordance with specifications and fundinglimitations.♦ Oversee the collection and maintenance of records on the clients of the program for statisticalpurposes according to the confidentiality/privacy policy of the organization.♦ Communicate with clients and other stakeholders to gain community support for the program andto solicit input to improve the program.♦ Recruit and select program participants, members and volunteers using appropriate promotionalor marketing methods such as individual letters, brochures or presentations at meetings.♦ Serve as a liaison with schools regarding student performance and program effectiveness♦ Coordinate the delivery of services among different program activities and community partners toincrease effectiveness and efficiency.♦ Identify and evaluate the risks associated with program activities and take appropriate action tocontrol the risks.♦ Monitor the program activities on a regular basis and conduct an annual evaluation according tothe program evaluation framework♦ Report evaluation findings to the Executive Director and recommend changes to enhance theprogram, as appropriate

♦ Facilitate healthy relationship, healthy parenting and teen dating violence groups with focus onhelping those who have been victimized by domestic violence and sexual assault♦ Operate and monitor domestic violence information and resource hotline♦ Conduct meetings with shelter residents to organize chores and deal with communal living issues♦ Provide case management for shelter residents and outreach clients experiencing domesticviolence♦ Provide support counseling, job search assistance, housing assistance, community resources,transportation, legal advocacy and other services as needed to assist with safety and stability oflife needs♦ Organize and conduct teen dating violence workshops within the community♦ Set up and conduct domestic violence information table at community health fairs and events♦ Create and conduct community awareness presentations on services provided by Friends of Yates,Inc., various topics within and the effects of domestic violence and teen dating violence

♦ Created and establish non-profit organization♦ Completed and maintained 503(c)3 legal forms, guidelines and business plan♦ Planned, Coordinated and Facilitated Women and Teen support groups, retreats and workshops♦ Established mentorship program for high school girls in the community♦ Assisted families in receiving community resources and support♦ Recruited, organized and supervised volunteers

♦ Provide efficient and proficient customer service to internal and external customers to providequality public service as needed though communication, organization, providing availableresources, etc.♦ Participate in compliance and strategic planning and enforcement committees♦ Prepare, organize and conduct employee training classes regarding policy and job enhancement♦ Process applications and maintain caseload by means of verification, budget analysis, investigationreporting, documentation and other means to determine eligibility by assessing client’s needs andP a g e 2 | 6in order to issue accurate government assistance and services in order to promote self- sufficiencyfor clients♦ Interpret and apply complex federal and state rules/laws regarding eligibility for services. Contactconsumers and other outside parties such as relatives, doctors, other state agency staff, absentparents, etc. to gather needed information♦ Assist and communicate with customers for purposes of preparing for employment by identifyingand overcoming boundaries, finding employment and applying for services