- Leads aspects of academic management, and curriculum development in subjects pertaining to international trade and logistics- Designs e-learning content using different ed-tech tools such as Articulate and Brightspace- Performs learner needs analysis for student internship- Builds partnerships with industry practitioners for Business Mentorship Network- Coaches students for career-planning

- Lead the Asia Pacific transportation network and operations, ensuring efficient and effective transport and distribution processes for outbound and inbound shipments in Singapore- Manage relationships with courier and freight forwarder partners across the Asia Pacific region, fostering strong business relations and continuously monitoring and improving service performance- Develop and implement strategies to optimize freight and logistics operations, working closely with internal stakeholders to identify areas for improvement and cost-saving opportunities- Responsible for the annual freight budget, monitoring and tracking expenditures, and addressing any discrepancies by conducting regular reviews and taking appropriate actions- Provide guidance and expertise to internal stakeholders on matters related to transportation, including best practices, compliance, and industry trends

Senior Manager (April 2020 – June 2021)Oversees aspects of academic management, industry collaboration and curriculum development in modules pertaining to global logistics and trade practices. Point of contact for SkillsFuture initiatives. Conceptualized and implemented the CRM process for industry collaborations. Drives the team’s efforts in industry outreach and collaboration. Nominated for special home-based learning award for innovative online curriculum design. Implemented industry-relevant projects and organized industry sharing on FTAs and trade digitalization. Established the process for Enhanced Internship and Industry Mentorship Programs, with more than 25 participating industry professionals and companies every year. Awarded the School Teaching Award in 2017/2018 for teaching excellence. Seconded to Wuhan University of Science & Technology as a visiting lecturer for logistics management. Seconded to the Networked Trade Platform as subject matter expert for logistics.

Together with teams across industries, ministries and government agencies, I worked on the development and implementation of new digital solutions via the NTP.Helped logistics companies move forward in their digitalization journey by assessing their needs, connecting them with their stakeholders thereby enabling long term business sustainability.

Responsible for the pricing process in Asia-Pacific, from price review to publication of pricing information for Lexmark‘s products.Specialized in tender and pricing solutioning for corporate Managed Print Solutions. Supported the Taiwan team to help Lexmark gain entry into the public healthcare sector.

Managed logistics programs for a portfolio of life science and chemical MNCs, ensuring that we achieve and exceed the target Key Performance Indicators.Responsible for setting and reviewing objectives, coordinating activities across projects, and overseeing the integration and monitoring of results.Achieved service excellence and growth of existing business by improving our service standards by more than 20%.

Responsible for managing the freight tender process at the Asia Pacific regional level. Extensive usage of spreadsheet software tools to perform pricing analysis. Won multiple tenders with a minimum bid value of EUR 1 million. Managed the team in the absence of the manager and mentored new analysts.

Responsible for addressing customer enquiries, identifying their problems and resolving them to customers' satisfaction. Specialised in shipment track and trace and incident resolution.