Serene Chan Email & Phone Number

Singapore

Singapore

Changi Travel Services is a wholly-owned subsidiary of Changi Airport Group. It is well-known for providing a wide range of solutions for leisure and business travellers. The company has been expanding its business with non-travel-related offerings while strengthening its foothold in the industry. It operates Changi Recommends in Singapore and Travel Recommends, which has a presence in eight countries. I am responsible for: - Developing and articulating a comprehensive strategy to get buy-in from the company’s board of directors and the investment committee. - Positioning the company with a viable business model to win in the market segments that the company operates.- Carrying out the business planning process to set out strategic options and foster alignment with business leaders.

Singapore

Headquartered in Singapore, Implementary adopts best practices to enable organizations to successfully implement full digital transformation.My goal is to work with international clients to achieve a clear and compelling vision with clearly defined benefits. I approach clients’ problems by evaluating their existing capabilities and change readiness before designing change intervention measures. It is my objective to provide a strong business case for change backed by an evaluation of the cost and benefits. I offer a high touch at all stages to support strategic planning and delivery of change activities. It is important to me that clients understand the types of changes management that are required. I work with stakeholders to offer assessments, plans, stakeholder communication activities of the highest quality.

Singapore

Korn Ferry is a global consulting firm with annual revenue of US$2 billion. The firm offers talent acquisition, leadership development, and organizational strategy advisory service. One-third of my portfolio involved revenue-generating activities through sales-enablement to grow a $50 million tech practice comprising of 30 strategic accounts. My role involved: o Account development and commercial planning o Business planning, forecasting, and budgetingo Design metrics for monthly reportingo Develop strategic framework to analyze insightso Ensure operational governance in line with best practices o Assess performance against financial targets o Analysis of the Salesforce pipeline, win-rate and backlogo Identify solution-based revenue opportunities o Identify clients’ challenges and align strategyo Executive and drive growth strategies to meet targets o Ensure partners have knowledge and market insights to serve clients o Develop a point of view on emerging trends for BD

Singapore

A global consulting firm with annual revenue of over US$150 million offering market research, and growth strategy for companies. My role involved:- Managed 50+ consulting engagements valued at between US$80,000 and US$200,000;- Analytical role synthesizing data from multiple sources to see the big picture; - Executive interviews with ecosystem players to find partners and customers; - Advised clients on opportunities and risks based on research and ecosystem analysis;- Design project action plan on activities, timeframe and resources assigned to tasks; - Authored 12 thought leadership white papers to deliver a point of view on digital trends; - Interviewed and cited in 20 media reports on digital trends;- Supported corporate clients in: o Pre-acquisition M&A assessment of market and targets o Digital transformation roadmap o Lead generation o Industry sector development o Ecosystem channel partner matchmakingAchievements: - Presented to the Mayor of Taoyuan, Taiwan on Open Data and Smart Cities, 2017- Mandarin Speaker at the Taiwan's Commerce Development Research Institute, 2016 - Keynote Speaker before 500 delegates at Malaysia's MYIoT Week, 2015

Singapore

IPOS is a statutory board that administers and promotes awareness of intellectual property in Singapore. - Managerial and administrative role managing a team of 6 executives; - Aligned resources and practices to fulfil operational targets; - Content creation to drive awareness of patents among enterprises; - Delivered presentations to SMEs and overseas delegates visiting the Singapore IP office;- Research deliverables to the management on the global patents landscape;

Global Chartered Management Accountant

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Bachelor Of Accountancy