Chantale Onesi-Gonzalez, Mlis Email & Phone Number

Clarksville, Tn, Us

United States

Support a portfolio of clients on the Springboard SAAS application

Support a portfolio of clients on the Springboard platform.

- Lead ClearViewCRM SaaS implementation projects- Evaluate client needs and document requirements- Develop configurations that support business processes- Manage overall project timeline including reporting on budget and project status- Provide training and end-user support during and after implementation process- Pre-sale demonstrations and support for RFP assemblage- Scoping of professional services projects- Guide and train new support staff- Document processes for CRM help menus- Work with vendors to complete Direct Mail campaigns aligning segmentation with strategy

Amherst, Ny

Plan, budget, oversee, and document all aspects of internal and external projects. Serve as the liaison between internal staff and clients. Work closely with project sponsors to ensure project is on schedule and changes to scope are conveyed and approved by the client.

Amherst, Ny

Lead, direct, and develop a team of account managers and help desk specialists to provide excellent customer service for all clients. Assist in training and professional development of staff. Day-to-day leadership and decision-making. Keep lines of communication open between groups to ensure the best outcomes for clients and staff.

Amherst, Ny

Manage accounts for non profit CRM software clients. Oversee a group of account managers through day to day customer service issues. Manage flow of work through various departments to implement the best solutions for clients. Project management, conversion services, customizations, and requirements writing. Troubleshoot oracle database and provide client solutions.

Buffalo, Ny

Managed a staff of 8-12 employees. Training, banking procedures, food preparation, scheduling, ordering of product, customer service and additional tasks as necessary.

Customer service, teller supervision and coaching, vault balancing and maintenance, daily/weekly/monthly paperwork, branch operations and auditing.

Buffalo State College

Customer service, textbook rental, return processing, store maintenance and merchandising, preparing orders for shipment.

Niagara Falls, Ny

Coached and trained dancers to sing for group numbers. Worked with individuals to improve their technique and control.

College Relations Department, Buffalo, Ny

Updated calendar and events pages on BSC website, assisted with maintenance of all areas of the website using Joomla CMS, recording and uploading podcasts to the college website, various office duties as needed.

Camp Sky High, Orchard Park, Ny

Supervised camp counselours, maintained camp grounds, managed camp store (tuck shop), purchased food and supplies for camp on a weekly basis, balanced books and distributed paychecks for camp personnel, assisted with various creative camp activities.

Founded web design company. Worked with small business owners to design, develop, implement and maintain company websites based on the needs of their customers.

Managed projects for the IT group. Designed, developed and maintained the company websites. Worked with customers to insure the best service through our online banking system. Ran Data Warehouse reports for all departments within the bank structure. Supported all systems for our Retail Group.

Wrote reviews of restaurants in the Buffalo, NY area and other articles of cultural interest.

Managed a small-medium sized coffee cafe with 4 locations across the Rochester NY area. Hired, trained and retained employees. Worked with corporate to implement new ways of obtaining and retaining customers. Settled books and wrote reports (schedules, profit & loss summary, inventory, etc.) on a daily, weekly and monthly basis.

Inbound phone service sales calls and customer service

Mls, Library Science

Bachelor Of Arts, Sociology

Activities and Societies: Alpha Kappa Delta Sociology Honour Society InducteePaper Presentations at Ethnographic Dreamworlds 2009, 2010.

Ba, Music

Activities and Societies: All College Honors Program, Students In Music CommitteePerformed with the GBSB Singers for tour of Central.