Chantel T Email & Phone Number

Currently completing my CIPD Level 5 in People Management

London, United Kingdom

•Support all colleagues with ongoing and day to day issues. Completing and providing supporting materials for meetings and training sessions. Analysing and producing data packs for each period for strategic involvement meetings. Completing power point slides for the National joint Negotiating meetings and operational leadership forums. • Providing advice and support and written responses on IR issues at all levels including HR services, operational and senior managers. Allowing permission for viewing of CCTV footage in regards to management investigations.•Taking notes for meetings and listening sessions in regards to ongoing conduct investigations bullying and harassment etc. •Arranging and participating in joint IR training sessions and building a positive relationship with CWU and external stakeholders.•Providing information to the IR team when industrial actions take place and liaising with the Royal Mail legal team.• Having knowledge and providing advice and support of national agreements when liaising with the unions • Checking updating cases currently in the Industrial relations framework and providing details for requests to support colleagues in its various stages then removing cases once resolved

London, United Kingdom

Work as part of team to complete daily reports on *Epro for the timely release of Downstream access Mail Use of phone for both for answering queries for both Internal and External customers. Preparation of reports for external & internal customers. Use of both Electronic mail and verbal communication to ensure that daily issues are resolved. Use of Sage CRM to enter and close Non- compliance and health and safety issues. Completing both as part of a team to complete daily internal reports and customers reports within a set daily target.

Becoming a substitute CWU area representative was another great achievement. I decided that I wanted to become more involved with people and looked at opportunities to learn and implement positive changes within my unit I decided that I would become a union representative. I found this difficult being female and was first unsure if this was the correct career path. I then researched all the courses available that I could complete in order for me to become experienced within Industrial Relations. I completed all my unions’ skills courses up to advanced level. This exceeded my members’ expectations which then allowed me build my positive reputation within the CWU . An unexpected opportunity arose to be nominated as a substitute area representative which I was elected successfully on two occasions which was a tremendous achievement. I then participated in members meetings to resolve more issues at local level. During my terms I was able to build great working relationships with management and this allowed me to demonstrate my understanding of conflict resolution .With that success I became a springboard ambassador which led me to gain a passion for public speaking . I have now spoken at various CWU conferences and diversity events.

Watford, United Kingdom

Worked as part of a team on a project for the proposal of Post office closures by dealing with high levels of correspondence from general public and external bodies including councillors and Members of Parliament. Dealing with Freedom of Information Requests in a timely manner Summarise and Prepare data summaries for National Development Managers, Preparing and responding to letters and meeting quarterly deadlines.

Bachelor Of Arts (Ba), Marketing

Nocn Level 1, 2 3, Trade Union Representative Today, Pass

Diploma Of Education, People Management, Level 5

Currently working towards CIPD Level 5 in People Management