Residential care home providing support and 24-hour care for individuals with physical and mental disabilities, including challenging behaviour.• Practising problem-solving skills when dealing with unexpected/unusual situations.• Accompanying and supervising vulnerable individuals whilst in the community.• Providing and assisting with personal care for disabled adults.• Providing physical and emotional care.• Helping plan client activities.• Meal preparation.• Administering medication.• Administering feeds via PEG.• Using conflict resolution strategies to deal with challenging behaviours and remain calm under pressure.• Administrative tasks including daily notes; completing care plans.• Helping residents achieve their personal goals.• Maintaining the hygiene and safety of the home.• Participating in team-based activities.• Providing guidance to new staff members during their probatory period.

Shop assistant in Gloucester Cathedral's gift shop.• Cashiering.• Operating computer-based retail systems.• Arranging and replacing stock displays.• Managing the shop alongside other staff.• Participating in stock-takes.• Maintaining the cleanliness of the shop.• Delivering good customer service.• Resolving customer enquiries and complaints.• Packaging items for customers.