Chantel White Email & Phone Number

Austin, Texas Metropolitan Area

Oversaw the onboarding process for general contractors and managed project files from start to finish.Introduced mapping system that clarified vendor service areas and identified gaps in coverageRevamped contractor onboarding process to maximize efficiency of concierge programMonitored renovation projects to ensure timely starts and completions and.

Responsible for assisting community manager with daily operations, facilities management, and accounting.Collect monthly rent and fees and monitor delinquencyReview and post online transactions, late fees, utility bill backs, and move out chargesCreate and deliver delinquent rent notices to residents and comply with and enforce local and state eviction.

San Marcos, Texas

• Manage property accounts receivable by posting charges in accordance with the lease agreement and performing structured collection efforts on a monthly basis. Research and resolve inquires and disputes for current.
• Audit and balance accounts for 780-bed property ($6 million property)
• Collect $500,000+ in monthly rent and fees and maintain monthly delinquency under 0.04%
• Reconcile financial reports during end-of-month close process
• Review, process, and post 500 final account statements within two-week turnaround during annual turnover period

San Marcos, Texas

• Plan and supervise marketing strategies to increase property traffic and visibility to ensure maximum occupancy. Coordinate monthly events to meet resident retention goals and generate new leads. Produce daily social.
• Research and present area market survey information during weekly company marketing calls
• Produce and disseminate weekly promotional messages via email, phone, and guerrilla marketing campaigns
• Achieved a 55% traffic conversation ratio
• Train and assist leasing staff on all functions necessary to close the sale

Fort Lauderdale, Florida

• Coordinated engineers, deliveries, and personnel for project starts and monitored ongoing job progress so that projects were completed on time, on budget and to the satisfaction of the client. Oversaw invoice.
• Created a progress tracking system that was used to manage ongoing projects
• Efficiently managed up to four concurrent projects a week while planning for upcoming jobs
• Decreased overhead expenses up to 10% by negotiating pricing and fees on services and equipment.
• Settled vendor invoices within terms saving the company 1.5% on interest fees and up to 10% in discounts

Norman, OK

• Utilized sales and marketing strategies to increase property traffic and consistently maintain occupancy above 85%. Applied public relations approaches to manage resident retention and develop community image.
• Researched competitors and conducted weekly market surveys to assess competitive edge
• Developed social media presence that boosted public awareness of the property
• Processed applications, administered and audited lease agreements, and managed move-ins
• Responded to internet leads, requests for information, and work orders on a daily basis
• Planned, scheduled, and organized monthly community events and delivered resident gifts

• Handled inbound/outbound phone calls on multi-line system and delivered messages.
• Responsible for patron account set up and management and customer relations.
• Greeted guests, processed payments, and performed other clerical duties and special projects.

Oklahoma City, Oklahoma Area

Supported the sales team by doing lease abstracts, property valuation, and marketing coordination.Assisted the property manager with unit inspections, rent collection, and all lease-related paperwork.Performed other special projects or duties as assigned.

Bachelor Of Arts (B.A.), Public Relations, Applied Communication

Activities and Societies: Alpha Lambda Delta Honor Society, Black Student Association, Delta Sigma Theta Sorority, Inc., Miss Krimson &.

Master'S Degree, Construction Management