Cynthia Chao Email & Phone Number

Communicating service updates to families and individuals receiving servicesDeveloping service contracts or agreements and negotiating the costing details and quantitiesNegotiating contract costing and advising on requirements for corrective action in contracted service deliveryConsulting with Facilitators about support requests, service availability, and.

• Developing care procedures, provided quality care, and documented operations for 60+ pets
• Coordinating client meetings and 80+ care sessions
• Giving guidance and advice using frameworks of positive reinforcement and animal behaviour
• Working extensively with anxious and rescue dogsKey achievement: 100% 5 star rating with extensive recognition of communication skills, professionalism, and ability to problem-solve

Vancouver, British Columbia, Canada

Work as part of a multidisciplinary community team using a strengths-based model, comprehensive treatment plans and discharge planning services to support clients diagnosed with mental health and addictions.Provide treatment services including crisis intervention and group facilitation.Collaborate with multidisciplinary team and other community resources.

Vancouver

• providing guidance and support to supervisors and contractors
• budgeting of the program
• coordinating a monthly education meeting with guest speakers
• answering inquiries from general public, clients, medical staff
• compiling and analyzing data and statistics
• developing procedure and training materials, recruiting participants, orienting new recruits

Vancouver, British Columbia, Canada

• Provided crisis/emotional support and safety planning to survivors of sexualized violence at UBC
• Collaborated with university faculty/staff to provide campus-related advocacy
• Accompanied survivors to court hearings, police meetings, and hospitals
• Educated survivors on court/justice proceedings
• Assisted survivors with Crime Victim Assistance Program applicationsKey achievement: Represented the SASC at the 2018 Ending Violence Association BC Training Forum

Victoria

• Administered 30+ questionnaires and physical measures to 1500+ participants
• Scheduled interviews and managed travel arrangements
• Followed up through phone and email to recommend medical investigation
• Maintained detailed confidential records especially with regards to mobility, cognition, or other accessibility issuesKey achievement: compiling 900+ feedback survey results and synthesizing recommendations to.

• Writing literature reviews on modalities of frailty
• Analyzing 15+ CLSA data indicators and translating into 8 established frailty measures
• Collaborating and communicating effectively with research team members

• Ran 10+ neuropsychology studies and documented results
• Explained the purpose, expected results, and implications of studies in a clear and accessible manner
• Troubleshooted technical difficulties

• Provided physical & emotional support for children & young adults with disabilities including ASD, FASD, & muscular dystrophy
• Promoted self-esteem & encouraged independence in an environment that was both supportive & challenging
• Employing high levels of safety, personal care, commitment, & responsibility

Vancouver, Canada Area

Responded to guest complaints and inquiries