Cynthia Chao Email & Phone Number

Communicating service updates to families and individuals receiving servicesDeveloping service contracts or agreements and negotiating the costing details and quantitiesNegotiating contract costing and advising on requirements for corrective action in contracted service deliveryConsulting with Facilitators about support requests, service availability, and resource suitabilityConducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issuesWorking with the Facilitator in assisting individuals and their families who are experiencing a crisisRecruiting and developing new service relationshipsEnsuring service collaboration and developing cost-sharing agreementsLiaising with key staff regarding current funding limitations or delays and participating as a team member in local budget managementReviewing financial reports to ensure delivery of services for approved funding supports

• Developing care procedures, provided quality care, and documented operations for 60+ pets• Coordinating client meetings and 80+ care sessions• Giving guidance and advice using frameworks of positive reinforcement and animal behaviour • Working extensively with anxious and rescue dogsKey achievement: 100% 5 star rating with extensive recognition of communication skills, professionalism, and ability to problem-solve

Vancouver, British Columbia, Canada

Work as part of a multidisciplinary community team using a strengths-based model, comprehensive treatment plans and discharge planning services to support clients diagnosed with mental health and addictions.Provide treatment services including crisis intervention and group facilitation.Collaborate with multidisciplinary team and other community resources, liaise and consult with internal/external physicians, governmental and community social service, health and mental health agencies in facilitating clients’ access to services.Participate in committees and meetings, engages in on-going team development and quality improvement activities, and maintain and update your own knowledge.Knowledge & AbilitiesKnowledge of the principles of recovery in mental illness.Broad knowledge of drug and alcohol addiction issues, treatment including non-violent intervention, and the recovery process.Broad knowledge of psychotherapeutic and counselling skills.Broad knowledge of other facilities and community resources.Broad knowledge of public housing and housing issues, both locally and provincially.Broad knowledge of legislation and government policies and procedures that relate to the client.Demonstrated ability to conduct social, psychosocial and substance abuse assessments.Demonstrated ability to communicate effectively, both orally and in writing, with clients, colleagues, physicians, and other health care staff, both one-on-one and in groups.Demonstrated ability to apply knowledge of theory and practice to a case management process.Demonstrated ability to establish rapport with multi-barrier clients.Demonstrated ability to build and maintain relationships with a variety of individuals/service providers.Demonstrated ability to work both independently and collaboratively as a member of an interdisciplinary team.Demonstrated ability to adjust to unexpected events, analyze and problem-solve, set priorities, deal effectively with conflict, and respond to crisis.

Vancouver

• providing guidance and support to supervisors and contractors• budgeting of the program• coordinating a monthly education meeting with guest speakers• answering inquiries from general public, clients, medical staff• compiling and analyzing data and statistics• developing procedure and training materials, recruiting participants, orienting new recruits• hiring and training peer support workers• developing, scheduling, and supervising a 30 hour practicum • assist with early intervention initiatives, planning, service development, evaluation and quality improvement activities• providing input and assisting with presentations to Vancouver Coastal Health staff and key stakeholders to further peer involvement• building linkages with community peer support services, by methods such as identifying trends, needs and priority mental health related issues; maintaining contact with community groups and volunteer organizations to promote interest, participation, and support for the program

Vancouver, British Columbia, Canada

• Provided crisis/emotional support and safety planning to survivors of sexualized violence at UBC• Collaborated with university faculty/staff to provide campus-related advocacy• Accompanied survivors to court hearings, police meetings, and hospitals• Educated survivors on court/justice proceedings• Assisted survivors with Crime Victim Assistance Program applicationsKey achievement: Represented the SASC at the 2018 Ending Violence Association BC Training Forum

Victoria

• Administered 30+ questionnaires and physical measures to 1500+ participants• Scheduled interviews and managed travel arrangements• Followed up through phone and email to recommend medical investigation • Maintained detailed confidential records especially with regards to mobility, cognition, or other accessibility issuesKey achievement: compiling 900+ feedback survey results and synthesizing recommendations to substantially improve participant experience and retention

• Writing literature reviews on modalities of frailty• Analyzing 15+ CLSA data indicators and translating into 8 established frailty measures• Collaborating and communicating effectively with research team members

• Ran 10+ neuropsychology studies and documented results• Explained the purpose, expected results, and implications of studies in a clear and accessible manner • Troubleshooted technical difficulties

• Provided physical & emotional support for children & young adults with disabilities including ASD, FASD, & muscular dystrophy• Promoted self-esteem & encouraged independence in an environment that was both supportive & challenging • Employing high levels of safety, personal care, commitment, & responsibility

Vancouver, Canada Area

Responded to guest complaints and inquiries