With over 20 years of experience in administration, sales and client support and office management, I have worked across various industries, including real estate, business mobile and telecoms, recruitment, renewable energy, construction, and social media support. This extensive background equips me with a deep understanding of diverse business operations and enables me to adapt swiftly to varying needs and challenges.I am an exceptionally organised, multitasker proficient in handling a wide array of tasks with precision and efficiency. Moreover, my strong communication skills, coupled with a reputation for trustworthiness, reliability, and poise under pressure, ensure that I deliver nothing short of exemplary support. I am dedicated to upholding the highest standards of service excellence and am committed to meeting and exceeding my employers expectations. Let's discuss how I can assist you in managing and expanding your business, or simply provide you with some well-deserved free time.
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Remote CloserSelf-EmployedBrisbane, Qld, Au
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Maintenance CoordinatorBrastin Roofing May 2024 - PresentAustralia -
Administrator - Sales & Technical SupportPolycarbonate Roofing Apr 2021 - May 2024Capalaba, Queensland, Australia• High volumes of inbound sales calls and email inquiries• Adhering to company processes • Document management • Email management • Self-managing workload and daily routine• Work from home during Covid• Provide technical support and advice• Draw plans to scale and calculate materials• Support builders and trades with technical information and installation methods• Preparation of quotations• Order processing, and invoicing using MYOB• Liaising external suppliers • Scheduling deliveries • Creating blog posts -
Scheduler - Logistics AssistantElectrolux Group Sep 2020 - Apr 2021Hemmant, Queensland, AustraliaWorking in the Electrolux Logistics Department for Programmed Professionals Temping agency covering members of staff on long term service leave. Initially employed for a 6 week period the company has continued to extend my contract.• Scheduling home deliveries for Southeast Queensland• Contacting customers regarding deliveries and returns• Building delivery runs for drivers and managing a project to reduce aged faulty goods• Data entry of invoices, general administration, and filing -
Administrator - Sales SupportSeeley International Pty Ltd Dec 2019 - Apr 2020Loganholme, Queensland, Australia*Unfortunately, due to a downturn in business due to the Corona Virus and still being on probation and not yet on a permanent contract my position was terminated on 9th April 2020.Working as an extension of an already established Sales Support team in Adelaide my position was to support the Queensland Sales Team and State Manager with customer service and order management.• Support the Queensland Sales Manager and Sales Team• Work for home during covid• Process orders and invoices using Pronto Order Management system• Liaising with customers • Manage stock levels• Arranging stock transfers from interstate warehouses • Liaising with logistics companies• general administration and reception duties -
Social Media Marketing - Self EmployedSelf-Employed Dec 2017 - Dec 2019Australia• Social Media Marketing for a health and wellness range • Scheduling post using Later• Designing images for Facebook, Instagram and LinkedIn using Canva Pro• Create and edit video and Reels• Monitoring social media platforms and responding to comments and inquiries • Providing information and support, onboarding new clients• Managing a large international community Facebook Group• Create and present training presentations• Hosting information Zoom meetings and PowerPoint presentations.
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New Homes Sales AgentFiteni Apr 2016 - Dec 2017Capalaba, Queensland, AustraliaWorking for one of the oldest and most well-established builder developers in the Redlands I was responsible for the marketing and sale of newly built homes throughout the Redlands. • Marketing and sale of newly built homes throughout the Redlands• Post online advertising • CRM management• Creation and upload of marketing material• Drawing up contracts• Meeting prospective clients• Liaising with financial institutions• Maintaining monthly sales targets -
Administrator - Sales & Technical SupportFree Solar Pty Ltd Mar 2010 - Apr 2016Capalaba, Queensland, Australia• High volumes of inbound and outbound sales calls• Email management • Complaint handling• Provide technical support and bill analysis • Order processing, invoicing, and payment processing• Managing installation team schedules• Implementation of best practice methods• Director and Project support for large scale solar installations • CRM maintenance• Updating and streamlining administrative processes and procedures
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Administrator - Sales & Marketing Support - Receptionist - Personal AssistantCentury21 At The Point Jan 2008 - Feb 2010Victoria Point, Queensland, Australia• Provided Executive Assistance to the Principal, managing calendars and handling administrative tasks as well as supporting a team of 10 sales agents.• Diary management • Email management • Document control• Processing new property listings• Upload listings to all digital platforms• Create marketing material• Sales contract processing • Calculation of sales commissions, and distribution of funds• Answering all inbound calls • Organizing media advertising • Managing office operations• Liaising with solicitors, banks, agents and lenders to ensure timeliness were met• Organize team and company events
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Engineering Support – Flood Response DepartmentNwg (Northumbrian Water Group) Nov 2005 - Apr 2007Stockton-On-Tees, England, United Kingdom• Self-managing workload and daily routine, scheduling customer appointments• Dealing with customer inquiries and logging responses• On-site investigations of domestic flooding, gathering technical information for project team• Requesting and managing CCTV investigations, creation of reports based on findings• Conducting training for new and existing staff• Creating documentation and flow charts of new procedures• Creating meeting agendas, taking minutes and distributing action points -
Recruitment ConsultantNorthern Recruitment Plc Sep 2004 - Nov 2005Stockton-On-Tees, England, United Kingdom• Business development• Candidate generation• CRM management• Upload online advertising • Project managing large-scale recruitment drives working with internal and external stakeholders• Telephone pre screening interviews• In person interviewing• Reference checks• Attending Business networking events
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Sales Support Administrator (Temp)Armstrong Richardson & Co Ltd Jun 2004 - Nov 2005Stokesley, England, United Kingdom• Extremely high volume of telephone orders• Orders processing using SAP • Create picking lists• Create delivery schedules • Weekly invoicing• Liaising with the warehouse regarding stock levels -
Sales Support Advisor (Part-Time After Parental Leave)Land Planners – Planning Consultancy Jan 2002 - Jun 2003Redcar And Cleveland, England, United Kingdom• Telephone sales• Tele-marketing• Reception duties• General administration• Marketing mail shots
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Executive Support & Project Coordinator - Major Business AccountsNtl Telecom Services Limited Oct 1996 - Jan 2002Stockton-On-Tees, England, United Kingdom• Self-managing workload and daily routine• Executive Support to the regional sales manager•Email management • CRM management • Account controller for large business telecoms and data accounts• Project support for the installation of telecoms and data systems• Support the sales managers corporate accounts acting as a single point of contact• Customer correspondence• Trouble shooting• Invoicing• Production of training material• Project manager support • Client visits• Relationship building • New product presentations and training• Arrange quarterly department events and end-of-year celebrations -
Executive & Project Support Coordinator – Corporate Accounts ControllerHutchinson Telephone Company Jan 1996 - Oct 1998Darlington, England, United Kingdom• Self-managing workload and daily routine• Support to the accounts sales manager • Support and administration of mobile phone accounts for large businesses through the Uk• Single point of contact for technical queries and new product inquiries and sales• Customer meetings throughout the UK• Support the Sales Managers in meeting when on-boarding new clients
Frequently Asked Questions about Michelle Young
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Michelle Young works for Self-Employed
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Michelle Young's current role is Remote Closer.
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Michelle Young
Greater Melbourne Area2proclaim.com.au, melbournestorm.com.au -
1qbe.com
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1anu.edu.au
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Michelle Young
Customer Experience Manager @ Dentsply Sirona | Strategic Marketing Communications | Digital Engagement | Clinical Education & Event ManagementGreater Melbourne Area2dentsplysirona.com, hotmail.com -
Michelle Y.
Acting Executive Manager, Office Of The Director General @ Dlgsc | Communication, Administration, Records Management And Project SupportKallaroo, Wa
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