Michelle Young Email & Phone Number

Brisbane, Qld, Au

Australia

Capalaba, Queensland, Australia

• High volumes of inbound sales calls and email inquiries• Adhering to company processes • Document management • Email management • Self-managing workload and daily routine• Work from home during Covid• Provide technical support and advice• Draw plans to scale and calculate materials• Support builders and trades with technical information and installation methods• Preparation of quotations• Order processing, and invoicing using MYOB• Liaising external suppliers • Scheduling deliveries • Creating blog posts

Hemmant, Queensland, Australia

Working in the Electrolux Logistics Department for Programmed Professionals Temping agency covering members of staff on long term service leave. Initially employed for a 6 week period the company has continued to extend my contract.• Scheduling home deliveries for Southeast Queensland• Contacting customers regarding deliveries and returns• Building delivery runs for drivers and managing a project to reduce aged faulty goods• Data entry of invoices, general administration, and filing

Loganholme, Queensland, Australia

*Unfortunately, due to a downturn in business due to the Corona Virus and still being on probation and not yet on a permanent contract my position was terminated on 9th April 2020.Working as an extension of an already established Sales Support team in Adelaide my position was to support the Queensland Sales Team and State Manager with customer service and order management.• Support the Queensland Sales Manager and Sales Team• Work for home during covid• Process orders and invoices using Pronto Order Management system• Liaising with customers • Manage stock levels• Arranging stock transfers from interstate warehouses • Liaising with logistics companies• general administration and reception duties

Australia

• Social Media Marketing for a health and wellness range • Scheduling post using Later• Designing images for Facebook, Instagram and LinkedIn using Canva Pro• Create and edit video and Reels• Monitoring social media platforms and responding to comments and inquiries • Providing information and support, onboarding new clients• Managing a large international community Facebook Group• Create and present training presentations• Hosting information Zoom meetings and PowerPoint presentations.

Capalaba, Queensland, Australia

Working for one of the oldest and most well-established builder developers in the Redlands I was responsible for the marketing and sale of newly built homes throughout the Redlands. • Marketing and sale of newly built homes throughout the Redlands• Post online advertising • CRM management• Creation and upload of marketing material• Drawing up contracts• Meeting prospective clients• Liaising with financial institutions• Maintaining monthly sales targets

Capalaba, Queensland, Australia

• High volumes of inbound and outbound sales calls• Email management • Complaint handling• Provide technical support and bill analysis • Order processing, invoicing, and payment processing• Managing installation team schedules• Implementation of best practice methods• Director and Project support for large scale solar installations • CRM maintenance• Updating and streamlining administrative processes and procedures

Victoria Point, Queensland, Australia

• Provided Executive Assistance to the Principal, managing calendars and handling administrative tasks as well as supporting a team of 10 sales agents.• Diary management • Email management • Document control• Processing new property listings• Upload listings to all digital platforms• Create marketing material• Sales contract processing • Calculation of sales commissions, and distribution of funds• Answering all inbound calls • Organizing media advertising • Managing office operations• Liaising with solicitors, banks, agents and lenders to ensure timeliness were met• Organize team and company events

Stockton-On-Tees, England, United Kingdom

• Self-managing workload and daily routine, scheduling customer appointments• Dealing with customer inquiries and logging responses• On-site investigations of domestic flooding, gathering technical information for project team• Requesting and managing CCTV investigations, creation of reports based on findings• Conducting training for new and existing staff• Creating documentation and flow charts of new procedures• Creating meeting agendas, taking minutes and distributing action points

Stockton-On-Tees, England, United Kingdom

• Business development• Candidate generation• CRM management• Upload online advertising • Project managing large-scale recruitment drives working with internal and external stakeholders• Telephone pre screening interviews• In person interviewing• Reference checks• Attending Business networking events

Stokesley, England, United Kingdom

• Extremely high volume of telephone orders• Orders processing using SAP • Create picking lists• Create delivery schedules • Weekly invoicing• Liaising with the warehouse regarding stock levels

Redcar And Cleveland, England, United Kingdom

• Telephone sales• Tele-marketing• Reception duties• General administration• Marketing mail shots

Stockton-On-Tees, England, United Kingdom

• Self-managing workload and daily routine• Executive Support to the regional sales manager•Email management • CRM management • Account controller for large business telecoms and data accounts• Project support for the installation of telecoms and data systems• Support the sales managers corporate accounts acting as a single point of contact• Customer correspondence• Trouble shooting• Invoicing• Production of training material• Project manager support • Client visits• Relationship building • New product presentations and training• Arrange quarterly department events and end-of-year celebrations

Darlington, England, United Kingdom

• Self-managing workload and daily routine• Support to the accounts sales manager • Support and administration of mobile phone accounts for large businesses through the Uk• Single point of contact for technical queries and new product inquiries and sales• Customer meetings throughout the UK• Support the Sales Managers in meeting when on-boarding new clients