Charlène Bompard Email & Phone Number

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

* Defining and implementing Customer Operations in France: - Market research and analysis - Processes and tools (Zendesk) implementations- Customer (B2C) support and relations* Localisation of the website and two mobile apps* Growth Strategies & Marketing:- Digital and print marketing campaigns- Social Media - SEO optimisation - Creation and translation of various promotional materials * Definition and implementation of the recruitment process… Show more * Defining and implementing Customer Operations in France: - Market research and analysis - Processes and tools (Zendesk) implementations- Customer (B2C) support and relations* Localisation of the website and two mobile apps* Growth Strategies & Marketing:- Digital and print marketing campaigns- Social Media - SEO optimisation - Creation and translation of various promotional materials * Definition and implementation of the recruitment process for the French team and carers, from start to finish. Show less

Helsinki, Southern Finland, Finland

* Key International Accounts & Partners Management: relationship building and accounts nurturing, active participation in the Pre-Sales customer journey, technical support. * Implementation Projects Management & Customer Onboarding * Other CS-related projects definition, implementation and management: - Building scalable processes throughout the customer journey (automation, templates, playbook etc.) - User analytics and success metrics development - New Support… Show more * Key International Accounts & Partners Management: relationship building and accounts nurturing, active participation in the Pre-Sales customer journey, technical support. * Implementation Projects Management & Customer Onboarding * Other CS-related projects definition, implementation and management: - Building scalable processes throughout the customer journey (automation, templates, playbook etc.) - User analytics and success metrics development - New Support software implementation* Active participation in the B2B sales process Show less

Helsinki, Southern Finland, Finland

* Portfolio Management: approx. 60 international accounts acrossmultiple industries, including Computer Software, Construction, FoodProduction and Cosmetics (Total ARR: 550 000€)- Stakeholders Relationship across multiple departments: Operations,HR, IT, Sales and Marketing.- Constant over-achievement of renewal and upsell targets for 6quarters.* Customer Goal Achievement and Relationship Building- New clients onboarding & Proactive communications-… Show more * Portfolio Management: approx. 60 international accounts acrossmultiple industries, including Computer Software, Construction, FoodProduction and Cosmetics (Total ARR: 550 000€)- Stakeholders Relationship across multiple departments: Operations,HR, IT, Sales and Marketing.- Constant over-achievement of renewal and upsell targets for 6quarters.* Customer Goal Achievement and Relationship Building- New clients onboarding & Proactive communications- Customer data analysis and regular health checks/QBRs- Keep track and follow up on Renewals + Expand revenue by findingand handling upsell opportunities in existing accounts- Handle customer requests and complaints* Close internal collaboration with Smarp’s Sales, Product and MarketingTeams: Support in Product Design and Development from customer feedback;Support in pre-sales stages; Develop and improve processes, communicationsand support materials for customers. Show less

Helsinki Area, Finland

Helsinki Area, Finland

Overall responsibility of the French and German markets - Part of the Growth-Hacking team (5 pers.) * B2B Sales: Targeting, prospection, negotiation and partners acquisition. * Account Management: performance management, B2B customer service and satisfaction, partnerships optimisation & development.* Business Development: Planification of new verticals opening (Home and Beauty), Market research & competitors analysis; Participation in product development planning… Show more Overall responsibility of the French and German markets - Part of the Growth-Hacking team (5 pers.) * B2B Sales: Targeting, prospection, negotiation and partners acquisition. * Account Management: performance management, B2B customer service and satisfaction, partnerships optimisation & development.* Business Development: Planification of new verticals opening (Home and Beauty), Market research & competitors analysis; Participation in product development planning, revamping of the business model (value proposition, market fit, customer relationship, USP...), as well as of the B2B Sale process and materials. * Digital Marketing: Content creation; SEO optimisation; planning, translation and adaptation of marketing campaigns (SEM, PPC, push-up notifications, newsletter and social media). * Platform quality control* Performance management (KPIs, targets reach, profitability checks, product optimisation) and reporting; data analysis (Google Analytics, Funnel). Show less

France

International Venture Builder specialized in technical development of entrepreneurial projects.• Business Development: - Identifying new sales leads and customer acquisition (online prospection and introductory calls)- Revamping the customer journey and the sales pitch• Project Management:- Preparation of the launching of an in-house website platform: definition of the features and users flow, creation of the landing page, definition of the early-customer acquisition… Show more International Venture Builder specialized in technical development of entrepreneurial projects.• Business Development: - Identifying new sales leads and customer acquisition (online prospection and introductory calls)- Revamping the customer journey and the sales pitch• Project Management:- Preparation of the launching of an in-house website platform: definition of the features and users flow, creation of the landing page, definition of the early-customer acquisition strategy, creation of content and wording.- Realisation of proposals for mobile apps and/or websites: understanding of the client’s vision and needs, definition of the features and workflow, development of quotations.- Close collaboration with design and development teams. • Digital marketing: - Definition, planning and implementation of digital marketing campaigns- Creation, edition and promotion of content (articles)- Analysing web traffic metrics and reporting on the performance. Show less

Région De Toulouse, France

Main responsibility: Assisting the France South-West HR Director in his missions, including strategic workforce planning, recruitment, personnel administrative management, relations with trade unions and legal watch. Others: - Ensuring an effective daily functioning of the HR Department- Monitoring and analysis of HR indicators, with monthly presentations in board meetings.- Internal promotion of the HR procedures and policies.- Definition, implementation and… Show more Main responsibility: Assisting the France South-West HR Director in his missions, including strategic workforce planning, recruitment, personnel administrative management, relations with trade unions and legal watch. Others: - Ensuring an effective daily functioning of the HR Department- Monitoring and analysis of HR indicators, with monthly presentations in board meetings.- Internal promotion of the HR procedures and policies.- Definition, implementation and promotion of an official recruitment process.- Organization and animation of diverse events, including staff representative elections, seminars and fairs. Show less

Région De Paris, France

Responsible for the entire recruitment process and follow-ups of trainees and part-time workers: managers' needs definition, job descriptions and applications management, phone and face-to-face interviews, contact points with schools, universities and recruitment agencies, legal assistance, HR budget and KPIs monitoring...

Région De Paris, France

Participation in the complete recruitment process, with a focus on direct targeting and prospection.

Master 2 - Entrepreneurship And Social Innovation

Activities and Societies: Double Degree with Toulouse Business School (TBS) and Ingolstadt School of Management Master thesis: ".

Master 1 - Innovation And Organisation Management

S1: Human Resources Management; International Business; Operational Business Plan; Strategic Management S2: Knowledge sharing; Innovation.

Bachelor In Business Administration (L3)

Parcours English Track Courses: Economics; Corporate Finance; Business Law; Marketing; Sales and Negotiations; Corporate Social.

Classe Préparatoire Aux Grandes Ecoles De Commerce, Voie Economique