Charlene Chen Email & Phone Number

Taipei, Taiwan

• Responsible for the whole indirect sales division of after service department as a sales, marketing, and planning manager with consumables and parts products of printer, and also provide technical support to distributors. • Achieve the sales target, analysis, and improve the sales revenue compared to the same months last year.• Distributor aftermarket performance management.• Distributor business planning and controlling. Consulting, supporting, and monitoring sales targets achievement.• Manage relationships with dealers, external organizations, and internal stakeholders to ensure CS-beneficial business continuity. • To conceptualize ideas for specific customer service products such as packages, various marketing campaigns, price strategies, etc.• Developing copy printer after service business in a workshop and achieving target and dealer communication.• Manage sales forecast of consumables and parts, and monitor sales targets achievement. • Plan and control the inventory of consumables and parts, to make sure no slow-moving inventory and sufficient goods for the wholesale market.• Plan and hold the new product launch event, product training, and exam for technical certification.• Analysis and develop the new business plan to help the authorized dealers to grow sales, and increase the market size.

Taipei City, Taiwan

• Leading North Asia business development team to conquer the new market and expand business coverage to accomplish sales quotas and direct contract negotiation/renewal with the clients’ legal and procurement, such as iPASS, LINE, Gogoro, Lenovo, eslite EC.• Analyzed the trend of customers' existing data and proposed a new digital solution to make BPO services more cost-effective and create higher customer satisfaction.• Orchestrated business plans to enable clients to take new solutions or solve foreseeable or unpredictable problems in business upon excellent interpersonal and negotiation skills.• Provided consumer insights and market information to clients to encourage new solutions/practice adoption.

Manhattan, New York, Usa

• Actively partner with Store Director and HQ merchandising communicating feedback, trends, opportunities, and objections, proposing solutions to grow and maximize the watch business.• Lead and develop a first-in-class team of Client Advisors in the Rolex department.• Reinforce client communication expectations (response time expectations online, cadence to follow-up on requests in-store and online).• Daily inventory control and inventory management.• Hold accountability for consistency in completing assigned training and app usage, such as the Rolex sizing app.• Initiate and host regular in-store activations in close collaboration with the Store Director and the local Marketing/Hospitality Manager and/or CRM Manager to enhance the client experience.• Develop monthly and yearly activation plans to achieve and exceed store and department targets, in close collaboration with the Store Director and the local Marketing/CRM Manager, including creating innovative activation concepts based on trends and opportunities.• Utilize CRM system to build an ongoing relationship, develop business with existing clients, and focus on cross-selling, up-selling, and client development.• Assist and coach the team to acquire, build, develop, and maintain active client relationships• Actively motivate, develop, and lead team members, providing just-in-time feedback on improving skillsets and utilizing all available tools to grow the business.• Educate all store team members in the great New York area on the heritage of the brand, product line, and stock within the store, inspiring them to promote the Rolex brand.• Openly communicate and partner with management to propose opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty among new and existing clients.• Create a positive, knowledgeable, inviting, and elevated environment in which all interactions are professional and gracious.

Taipei City, Taiwan

• Partner with senior PM to build the injection system of The Centers for Disease Control and Prevention (CDC), the official website of the Revenue Service Office - New Taipei City Government, and the official website of the Ministry of Education - Taiwan.• Build trust and strong working relationships with internal and external stakeholders, ensuring all project requirements were met.• Direct and oversee the Project Management Life Cycle (PMLC). PMLC encompasses the planning, organizing, and managing of resources, which includes defining the project scope of work, developing project plans, establishing milestones, and defining the resources/funding required.• Conduct scoping sessions and generate proposal statements, which include providing technical approaches, tasks, deliverables, work estimates, assumptions, dependencies.• Identified project risks/issues and mitigation strategies and communicate risk/issue status updates to stakeholders.

Manhattan, New York, Usa

• Top performer in the past 2 years through consistently achieving monthly individual sales KPI, providing memorable customer experiences, making significant contributions as a brand ambassador, maintaining client relationships with a solid & up-to-date clientele book, and utilizing bilingual capability.• Follow up watch repairs from the beginning to the end to make sure they can be completed on time according to customers' desires and act as a liaison between the service department and customers to gain high customer satisfaction.• Develop & Strengthen brand awareness according to ROLEX HQ strategies and that all sales channels are well sustained, and opportunities are explored & developed.• Analyze and develop an understanding of internal and external customer behaviors, trends, and preferences.• Gain deep knowledge about timepieces through receiving professional training being provided by ROLEX, Cartier, Hamilton, and Tourneau.

台灣 臺北市

• Coordinate with internal resources and product experts to provide on-site Demonstrations and Training for new implementation as it is delivered to clients – manage China Trust Bank accounts with a majority focus on Finance and FMCG clients in Taiwan.• Drive sales processes, manage sales pipelines, advocate new product needs, and negotiate pricing and contracts.• Engaging effectively with Target Audiences including the General Manager, Sales lead, Operation lead, and Purchasing department of the Fortune 500.• Handing both strategic conversations and tactical details when developing client relationships.• Maintain and grow relationships with existing clients. Retain & Upsell current clients when contracts or IBM / SAP Software licenses are due to expire.• Manage the customer support team for new and existing clients.• Stay up to date with the most recent online training, and related seminars for Business Intelligence, Supply Chain Management, and Sales Forecast software systems.

Taipei City, Taiwan

• Worked at the FarEasTone Telecom group – ADCast Digital interactive marketing Co, performed disciplined discovery and needs analyses with partners – FAREASTONE Telecom.• Assisting in the definition and execution of a lead marketing and sales plan – FarEasTone NT$950 / month all included data rate plan. Executed this project within one and a half years, the beginning of sales goal from a 50% achievement rate to increase over 140% of sales goal.• Manage and hire retail sales promoters of FarEasTone, and also provide ongoing monthly training (product knowledge) and mentorship.• Analyze market trends and competitive initiatives to identify areas of opportunity within the organization.• Work with FarEasTone Sales Managers and the corporate product team on digital strategy, and channel marketing plan.• Develop and implement email marketing, social media, and FarEasTone official website campaigns, and analyze consumer needs, market dynamics to generate a new marketing strategy.

台灣 臺北市

• Make clients’ brands matter by delivering high-quality PR events and becoming strong advocates for the agency/client relationship, such as NOKIA, AMD, and Symantec.• Able to own and execute project management/workflow system, data entry, and reporting.• Manage client objectives, expectations, and timelines, and communicate effectively to the internal team.• Manage multiple small projects and support senior team members on larger projects • Able to effectively present work that delivers business success for clients and ensures the feasibility of delivery and implementation.• Understand the scoping of work and mapping of resource requirements and budgets.• Achieve mastery of delivering and implementing modern marketing capabilities that build client satisfaction which opens up new growth opportunities for the agency.

Master'S Degree, Marketing/Marketing Management, General

Bachelor'S Degree, Marketing