Charlene Pascal Email & Phone Number

Los Gatos, California, US

Obtained Microsoft Azure Fundamentals Certificate.Next: CompTIA A+ CertificateNext: Amazon Cloud Practitioner Certificate.

Brooklyn, NY, US

Assisted customers on the phone, live chat, and email to place orders, respond to order inquiries, and resolve any outstanding order issues.Followed up with customers on any outstanding matters and provided additional assistance as needed.Processed returns, replacements, and refunds through the Uncommon Goods website.Developed a strong interest in product.

Culver City, California, US

Communicated with clients to answer questions and provided ongoing support using Zendesk ticketing, live chat, and Zoom/Google Meet sessions.Collaborated with multiple departments to present and discuss current and ongoing bugs and technical issues via JIRA.Tested out bugs using the client’s and personal testing environments to find workarounds or.

Jersey City, US

Assisted users with questions regarding funding, trading, and other mobile app features via Zendesk.Managed user accounts by updating personal data such as home addresses, bank accounts, phone numbers, and funding limits via Heroku.Processed deposit and withdrawal requests and contacted users regarding any funding issues or errors.Provided customer quality.

Kingston, New York, US

The primary point of contact for clients and regional lighting reps via Zendesk and phone.Provided Post-Sale assistance to clients, regional lighting reps, and sales reps regarding defective, missing, and aged-out products and components under and post-warranty.Used NetSuite to process replacement and return orders and provided tracking.

New York, NY, US

Answered questions regarding product information, catering and delivery services, and pricing information to customers and clients via Microsoft Outlook and phone.Processed, revised, and confirmed catering orders on Salesforce & Sertifi.Processed and monitored delivery and pickup orders from food ordering and delivery platforms (ex: GrubHub, DoorDash) via.

Brooklyn, New York, US

Interviewed, vetted, and onboarded an average of 100 service providers weekly.Trained newly approved service providers on navigating the platform through weekly live webinars.Provided customers and service providers with support via Zendesk, phone, and live text.Received weekly feedback from the leadership team regarding customers, service providers, and.

New York, New York, US

Greeted customers entering the store.Provided product and service information to customers in detail and answered routine inquiries.Main liaison between customers and the corporate office when the general manager was absent.Communicated to multiple departments regarding in-store maintenance and IT issues.Deposited cash sales at the end of each shift and.