Assisted customers with finding and purchasing products. Processed returns for wrong or defective productPerformed routine cleaning & stocking of the store andoutside area to ensure the environment is clean andcustomer ready.

Assisted Blue Cross Blue Shield members with member portal navigation/registration, resolution of any technical problems using the website and/or mobile app, and provide members with basic insurance details.Documented a detailed summary of the call and collaborated with tier 2 support for issuing out and swiftly resolving tickets in Salesforce software.Ensured HIPPA compliance with every call maintaining minimum 80% positive survey feedback score and handled up to 90 calls/day

Evaluated if Facebook posts met the community standards on criteria such as explicit content, harassment, and spam.Flagged Facebook posts that may provide misleading or inaccurate information or commentary.Assessed how likely a Facebook account or marketplace listing is to be a scam/fake based on how genuine the descriptions and profiles seem.

Rated advertisements against search queries by relevance to the query, ad appeal and descriptiveness of what is being advertised.Viewed online videos and provided opinions on production quality and engagement.

Ensured products on shelves were stocked and organized appropriately with accurate price tags.Assisted customers with electronics question about the right product to match their needs, locating desired products and activation of certain products such as phone service.Handled the payment of purchases and validated revenue for the day matched logged sales revenue for theft prevention.