Charles Knight Email & Phone Number

Jackson, California, United States

• Identify data trends in Excel spreadsheets and delimited files• Communicate data summaries effectively through written or visual documents• Provide insights and recommendations to management based on data analysis findings• Recommend priorities of the workload to management based on safety and government regulations• Advise management on matters of automotive maintenance and repair cost control and repair parts• Import data from various file formats into Excel spreadsheets• Customer Support: Analyze job order workload and schedule high priority, regulatory job orders such as California BIT Inspections, Preventive Maintenance Services, ANSI Aerial Unit Services, and Department of Transportation Inspections• Review new job orders for shop assignment, distribute jobs via email, and analyze job orders for completion• Attend to customers’ needs for questions regarding relational database use of MyFleet and ATT Fleet Ops• Help customers solve problems, offer solutions, and assist with resolution

Jackson, California, United States

• Analyze data related to fleet vehicle maintenance status.• Ensure required vehicle maintenance is scheduled.• Raise issues regarding availability of vehicles for service.• Report past due services to drivers and leaders.

Stockton, California Area

• Monitored and analyzed performance data to identify areas of improvement• Successfully advocated for increased staffing based on performance data• Scheduled and supervised customer pickups and drop-offs• Planned daily and weekly routes for drivers• Conducted regular safety audits and ensured compliance with government regulations• Managed service documentation and ensured proper filing per government regulations

Jackson, California

• Supervised the work and safety of 30 commercial school bus drivers• Developed and implemented departmental policies and procedures• Conducted safety training for staff and ensured compliance with government regulations• Managed staff selection, development, and performance reviews• Ensured fleet vehicles were well-maintained and met government regulatory standards

Jackson, Ca

• Conducted the assessment and deployment of a safe, reliable, and cost-efficient fleet of over 1000 surplus vehicles and construction trucks for client use. • Performed evaluations of vehicle condition and merit to make strategic decisions to sell or redeploy vehicles for use in existing and new operations. • Saved over $21M by avoiding the purchase of new vehicles and maximizing the use of existing inventory.• Managed a fleet of over 100 loaner vehicles and supervised four dispatch/transportation clerks involved in processing and delivering vehicles to the borrowing driver within half the required time to dispatch.

Sacramento, Ca

• Managed the maintenance and repair operations of over 2,100 utility vehicles and 12 vehicle repair shops that supported 44 field fleet terminals in California’s central and Sacramento valleys. Maintenance and repair operations were in support of utility trucks, construction trucks, sedans, and vans. • Continuously monitored and analyzed performance and financial data to identify areas of success and challenge.• Achieved top ranking in California for lowest average repair cost (33 cents per mile) on a vehicle fleet that averaged over 10 years old with no input on vehicle replacement opportunities.• Consistently reached 99-100% ratings for shop reviews, on-time emissions testing, and preventative maintenance; Earned 96% client satisfaction scores.

Sacramento, California Area

• Served as Area Manager, Network Services driving work volume forecasts and managing productivity for 130 managers and employees engaged in technical support for assignments of cable and facilities, telecommunications service orders, and telecommunications repair orders. • Established performance standards, conducted performance counseling, and wrote performance appraisals for managers that increased team customer service skills; Delivered responses to inbound calls from Network Services field technicians with less than 1.5 minutes of call center average hold time.• Consistently met customer service category targets and earned a Premier Performer award for productivity and quality; Earned recognition for backlog reduction and employee sales referrals.

Sacramento, Ca

Served 20 years as a reservist in the Army National Guard, enlisting at the age of 17 as a Private E-1 and retiring as a Major O-4. Commanded up to 200 soldier mechanics engaged in vehicle maintenance (reserve National Guard). Developed an exceptional track record for operational excellence. Displayed a strong work ethic and leadership skills to build cohesive, high-performance teams.

Master’S Degree, Organizational Management, 3.72 Gpa

Bachelor’S Degree, Education, 3.71 Gpa

Officer Basic Course-Ordnance, Maintenance And Repair Management Of Tank, Artillery, And Automotive Equipment, Major, O-4