Delivering a Project in a Pharmaceutical Business

Led 5 Scrum Leaders across 5 IT workstreams on a complex Integration & Merger project to acquire 2 competitor retail and production sites managed with challenging Competition and Market Authority (CMA) requirements:Created a sophisticated project plan that enabled end-to-end delivery of MVP (minimal viable product)

Third Party Management of Open Banking Third Party Providers (TPP);Operational TPP Relationship Management across the PSD2 and SCA programmes; Developed and enhanced interaction with Third Parties to improve relationships with Lloyds Banking Group;Developed and utilised communication and reporting pack for Weekly, Monthly and ad hoc updates and product offering of all TPPs on boarded and engaged with;Process Mapped Third Party Engagement and Operational As Is and To Be… Show more Third Party Management of Open Banking Third Party Providers (TPP);Operational TPP Relationship Management across the PSD2 and SCA programmes; Developed and enhanced interaction with Third Parties to improve relationships with Lloyds Banking Group;Developed and utilised communication and reporting pack for Weekly, Monthly and ad hoc updates and product offering of all TPPs on boarded and engaged with;Process Mapped Third Party Engagement and Operational As Is and To Be Processes; Presented Third Party Updates to the wider programme; Managed TPP requests and resolved on boarding issues;Documented Third Party Offering, risk to wider business and possible synergies / partnership opportunities; Worked with wider business and programme stakeholders to ensure group oversight policy is applicable and adhered to and utilised SYSC 8 knowledge for guidance; Project Managed Third Party on boardingWorked under AGILE methodology and embraced an Agile environment;Currently focussed on engaging, driving synergies and identifying further partner opportunities with Third Parties. Show less

Conducted review and gap analysis of current assurance undertakings of Upstream and Downstream UK Third Parties across multiple business areas and countries; Developed and enhanced Assurance Audit Template utilising SYSC 7 risk knowledge and SYSC 8 outsourcing requirements; Documented and enhanced UK and Ireland Third Party Assurance Framework and aligned to Global Corporate requirements; Utilised Agile project management methodologies to ensure adoption of Third-Party Assurance… Show more Conducted review and gap analysis of current assurance undertakings of Upstream and Downstream UK Third Parties across multiple business areas and countries; Developed and enhanced Assurance Audit Template utilising SYSC 7 risk knowledge and SYSC 8 outsourcing requirements; Documented and enhanced UK and Ireland Third Party Assurance Framework and aligned to Global Corporate requirements; Utilised Agile project management methodologies to ensure adoption of Third-Party Assurance Framework;Identified Critical and High-Risk Suppliers to be managed under a UK Central Assurance Function. Show less

Responsible for the following: Credit Risk RecoveriesCredit Risk Supplier ManagementControl ReportingTeam Management Knowledge SharingThird Party Supplier ManagementProcess and strategy improvementThird Party Reconciliation Third Party Remediation Stakeholder management Credit Risk Collections and Recoveries adoption of Enterprise Risk Management Debt Collection Agency Performance Management Debt Purchaser ManagementDue Diligence… Show more Responsible for the following: Credit Risk RecoveriesCredit Risk Supplier ManagementControl ReportingTeam Management Knowledge SharingThird Party Supplier ManagementProcess and strategy improvementThird Party Reconciliation Third Party Remediation Stakeholder management Credit Risk Collections and Recoveries adoption of Enterprise Risk Management Debt Collection Agency Performance Management Debt Purchaser ManagementDue Diligence Recoveries FCA Compliance Customer Journey and Outcome ConsistencyStrategy ImprovementsSupplier Contracts and GDPR RequirementsProject ManagementSupplier tiering and segmentationCONC SYSC Identified quick wins to alleviate pressure on internal collections team by identifying accounts that can be outsourced for gone away tracing, debt sale, movement into account management queues for review and monitoring. Set up controls to identify vulnerable customers to prevent accounts from being sold or placed with a debt collection agency. Liaised with key stakeholders to ensure that all aspects of compliance and regulation are met in the Credit Risk Collections and Recoveries function.Drafting, circulating and presenting proposals for working groups, committee and conduct forum meetings.Embedded Enterprise Risk Framework and Supplier Segmentation tiering to ensure that all key team functions and Suppliers were managed correctly and processes were risk assessed to ensure adequate coverage was in place. Currently, managing key credit risk suppliers and improving and aligning the debt collection agency panel, improving segmentation and debt sale strategy with the parent company’s bank and within risk appetite. Show less

Contractor role. Responsible for:Debt SalesThird Party Debt Collection AgenciesRelationship Management Contract NegotiationExternal Recoveries StrategyAudits and Performance ReviewsDue DiligenceExternal Software Platform (Qualco Extra Collect). Projects Due Diligence SYSC AssuranceCONC AssuranceSold debt books at various stages of recoveries from pre prime, prime, secondary, tertiary, warehoused debt, insolvency and… Show more Contractor role. Responsible for:Debt SalesThird Party Debt Collection AgenciesRelationship Management Contract NegotiationExternal Recoveries StrategyAudits and Performance ReviewsDue DiligenceExternal Software Platform (Qualco Extra Collect). Projects Due Diligence SYSC AssuranceCONC AssuranceSold debt books at various stages of recoveries from pre prime, prime, secondary, tertiary, warehoused debt, insolvency and deceased accounts. Developed new and existing relationships with debt purchasers and specialist recoveries suppliers. Developed new debt sale contracts and DCA placement contracts to ensure that all parties were working to FCA requirements and introduced SLAs.Improvements across processes for areas in Collections and Recoveries. Show less

Money Advice Group is one of the UK’s leading total financial solutions companies, offering complete, honest and effective financial resolutions direct to the public. Providing a personal service, we supply our clients with tailor-made solutions to meet their individual needs. The Money Advice Group provides the following expert services: •Debt Advice •Debt Management Plans •IVA (Individual Voluntary Arrangements) •Advice on Bankruptcy •Debt… Show more Money Advice Group is one of the UK’s leading total financial solutions companies, offering complete, honest and effective financial resolutions direct to the public. Providing a personal service, we supply our clients with tailor-made solutions to meet their individual needs. The Money Advice Group provides the following expert services: •Debt Advice •Debt Management Plans •IVA (Individual Voluntary Arrangements) •Advice on Bankruptcy •Debt Consolidation •Trust Deeds •Mortgage and Re-Mortgage solutions •Insurance •Full and Final Settlement Offer Since its inception, Money Advice Group has not only rehabilitated thousands of clients, helping them to a debt free future but has also offered a wealth of sound financial advice to those looking to manage their money more effectively. The company helps and advises over 30,000 people struggling with their finances across the UK each month and to date has handled over £1billion of consumer debt. Money Advice Group not only works directly with consumers but has also established several strategic partnerships with leading professional organisations; from home shopping and catalogues, to store card and credit card providers, banks and finance houses. The aim of these partnerships is to improve creditors’ bad debt provisioning, the collection of monies owed and treating customers fairly by offering a solution to pay off debts that is both affordable and sustainable. Show less

External Relationships, Auditing Account Performance, Audit Reporting, Query Handling, Monitoring of Agency Compliance, Debt Sales, Due Diligence, Contract Reviews, Contract Negotiation, National Travel, Collections Analysis and Review, Annual Audits, Call Listening, Use of Different External Systems, MI Generation and Interpretation.