As a Sales Enablement Manager at Building Engines, I developed and administered onboarding materials for new hires, guiding them through their first two weeks. I collaborated with cross-functional teams to create training content for the sales team, covering product updates, strategy adjustments, and team improvement areas. Additionally, I managed our knowledge base, Seismic, ensuring resources were up-to-date and easily accessible, and organized our bi-weekly sales meetings featuring industry insights from guest speakers.

As a Customer Support Strategy Manager at LogMeIn, I designed and implemented training plans for inbound support agents, enhancing team proficiency through targeted coaching and quality assurance calibrations. I developed self-help resources for customers, including a conversational chatbot that directed users to relevant tools, while continuously updating content based on usage trends. Additionally, I collaborated with cross-functional teams to advise on product improvements and customer needs, leveraging data insights from various platforms to drive strategic recommendations.

As a Customer Support Representative at LogMeIn, I assisted customers with account management and technical troubleshooting, consistently achieving top CSAT and TNPS scores, which earned me three MVP awards. I mentored new team members during their onboarding process and led troubleshooting training sessions for both new and experienced representatives. My dedication and expertise led to a promotion within the support team, where I contributed to a cross-training pilot that successfully merged the GetGo and LogMeIn support teams.

I taught and cared for toddler and preschool age children in different classrooms throughout the school. I assisted my students through their daily routine and lessons, working to promote confidence, independence and communication skills. I also designed and ran the year-round sports program with a focus on team building, development of gross motor skills and interest in organized activities.